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Description:
• Job Title: Operations Manager
• Work Arrangement: Fully remote
• Job Type: Full-time
• Time Zone: Easter Standard Time
• Work Schedule: 3AM - 12PM EST
• Holiday Orientation: US Holidays, PH Holidays for approval
• About the Company: The company is revolutionizing quality control for retail and e-commerce, addressing a $30+ billion industry that has been left behind by modern innovation.
• Role Overview: The Operations Associate will be a pivotal team member responsible for optimizing workflows, supporting client operations, and ensuring the seamless delivery of quality management solutions. This role requires a detail-oriented individual with strong analytical skills and a proactive mindset to streamline processes and deliver exceptional client experiences.
• Key Responsibilities: Leadership and Team Management (25%), SOPs, Handbook Creation, and Process Building (40%), Vendor and Customer Support (20%), Day-to-Day Operations, Administrative Tasks, and R&D (15%).
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