Remote Jobs at Baymard Institute

About the Role Baymard Institute conducts large-scale UX research studies, sharing our findings through a bespoke B2B SaaS platform that serves 17,500+ brands, agencies, researchers, and UX designers across 80+ countries—including 71% of Fortune 500 e-commerce companies. We’re fully distributed, with ~50 team members spanning America and Europe, all committed to advancing e-commerce UX. As an Enterprise Account Responsible at Baymard Institute, you will focus on growing and deepening relationships with our existing clients. Your role will be twofold: expanding self-serve subscription customers into full Enterprise partnerships, and increasing engagement across our current Enterprise accounts. You’ll identify upsell opportunities, handle renewals, and ensure clients maximize the value they get from our research platform and services. This is a relationship-driven growth role — not transactional sales. Success comes from building trust, understanding client goals, and connecting their ...