Remote Jobs at Baymard Institute

Do you enjoy communicating with international customers? Are you good at helping them solve their invoice payment issues? We’re seeking a full-time remote Financial Customer Support & Accounts Receivables employee for our company. Baymard Institute conducts large-scale UX research studies, sharing our findings through a bespoke B2B SaaS platform that serves 2,000+ retailer stores, brands, and agencies across 80+ countries — including 71% of Fortune 500 e-commerce companies. We’re fully distributed, with ~60 team members spanning America and Europe, all committed to advancing e-commerce UX. What You’ll Do Your role will be to handle all “accounts receivables” for Baymard, such as: Invoicing and Billing: • Preparing and sending accurate customer invoices. • Ensuring billing aligns with contract terms or service agreements. • Managing billing schedules for recurring services. Vendor Onboarding: • Onboarding Baymard with the third-party account payable systems that our customers use. ...