Remote Jobs at Adiova

Social Media Customer Relationship Specialist (CRS) - REMOTE Adiova, Pakistan General Purpose: Responsible for customer assistance and marketing support service to customers on Automotive Forums, Twitter, and Facebook pages as well as other social platforms. Responsibilities: • Monitor Social Media platforms including Facebook, Twitter, automotive enthusiast forums, and identify opportunities to engage with customers and deliver superior customer support and brand engagement. • Manage existing caseload, complete follow-up tasks, and achieve operational metrics. • Adhere to standard work processes and contribute to efficiencies and improvements when possible. • Proactively identify sales leads and educate in-market customers on product functionality and services. • Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers. • Effectively and accurately document customer interaction. • Provide proactive ...