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Phone Support & Sales Specialist
Help Customers—and Their Chickens—Feel Heard, Helped, and Happy
We’re a fast-growing eCommerce brand in the backyard poultry space, and we’re looking for an enthusiastic, empathetic, and persuasive Phone Support & Sales Specialist to join our customer experience team.
This role is perfect for someone who loves speaking with customers, knows how to close a sale, and ideally has a little chicken knowledge in their back pocket.
🐓 What You’ll Be Doing:
-Answering incoming calls from customers placing orders or needing support
-Making outbound calls to customers who’ve started an order but didn’t complete it
-Helping customers understand the benefits of our products, recommending bundles or ongoing options when appropriate
-Providing empathetic, knowledgeable customer support—especially when customers are worried about their flock
-Entering orders and resolving issues via our eCommerce platforms (Stripe, PayPal, Funnelish, Shopify and ShipStation)
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