Remote Jobs in Indiana

Job Title: Customer Service Advocate I Location: Remote (Indiana) Pay Rate: $20.38 per/hr. Target Start Date: June ,2025 Assignment Duration: 3 Months (Contract-to-Hire Potential) Work Schedule: Monday–Friday, 11:00 AM – 8:00 PM EST Fluent in English and Spanish (verbal and written) Position Purpose The Customer Service Advocate I serves as a first-line advocate, providing timely, accurate, and personalized support to Medicaid members and healthcare providers. This role primarily supports incoming inquiries in a fast-paced contact center environment using multiple communication channels, including phone, live chat, and email. Key Responsibilities Respond to routine member and/or provider inquiries, concerns, and service requests with accuracy and professionalism. Resolve issues during the initial contact to prevent escalation of complaints. Deliver personalized solutions by understanding and assessing customer needs. Collaborate with other departments for complex issue res ...

A minimum of a Bachelor's degree in Public Health, Genetics, Nursing, Early childhood education/develop, Special Education, or a closely related fieldRequiredExperience with database systems and web-based applications including REDCap, electronic medical records, and electronic education records is requiredRequired2YearsExcellent verbal and written communication skills are required.RequiredExperience working with and maintaining confidentiality of sensitive information.RequiredClinical/medical abstraction experienceRequired2YearsBackground in autism spectrum disorder or special educationHighly desiredExperience working with hospital staff and physiciansDesiredShort Description: The Autism and Developmental Disability Monitoring (ADDM) Abstractor will complete abstractions daily to comply with the requirement of the Centers for Disease Control and Prevention (CDC)'s ADDM Network. Complete Description: Purpose of Position/Summary: This position serves as an Autism and Developmental Di ...