[Hiring] Customer Service Representative @S & E Group, LLC

About the Customer Service Representative Position As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests. To succeed in this role, excellent communication skills are a must. You'll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy. Customer Service Representative Responsibilities • Maintain a professional and friendly attitude towards customers at all times • Communicate with customers through various mediums, including in-person, phone, and web • Build relationships with customers to ensure their satisfaction • Provide prompt responses to customer inquiries and complaints, assisting to solve issues • Maintain records of customer interactions, including sales, comments, and complaints • Process orders and forms as needed • Keep up-to-date on company offerings to ensure clients get the best products Customer Service Representative Requirements • 6 months to 1 year of Customer Service Representative experience • 6 months to 1 year of Call Center Customer Service experience • High school diploma or equivalent • Proficient with computers and CRM software • Excellent communication skills • Superb customer service, time-management, and multitasking skills • Must be a team player • Must have flexible availability