Ecommerce Operations Specialist

Job Summary: BolsterBiz seeks a proactive and experienced Ecommerce Operation Specialist to join our team. The ideal candidate will bring expertise, independence, and a results-driven mindset to support and enhance our e-commerce and logistics operations. Responsibilities: • Handle customer queries via email and chat with exceptional professionalism. • Collaborate with manufacturers, couriers, and other stakeholders in our business. • Manage POs, refunds, discounts, inventory, and damage trackers. • Operate Shopify for order management and inventory control. • Assist in creating and refining processes and implementing strategic solutions. • Support online marketing efforts using tools like Canva, Pinterest, and Instagram. Requirements: • At least 2 years of international customer support experience (non-voice preferred). • Proficient in Shopify and e-commerce platforms. • Knowledge of 3PL and e-commerce operations is highly desirable. • Familiarity with online shopping trends and tools (Canva, social media marketing). • Strong problem-solving, communication, and organizational skills. • A proactive, curious, and independent work ethic. • Open to work in NIGHT SHIFT. Qualities We Value: • Go-getter attitude with a desire to innovate and take initiative. • Ability to work with minimal supervision and contribute to strategy building. • Team-oriented and customer-focused mindset. Join us and be part of a team that values initiative, innovation, and customer excellence!