Quality and Governance Co-ordinator

Job Description: Quality and Governance Co-ordinator – Remote Services Locations: Bupa Place, Salford Quays, Manchester, M50 3SP Hybrid working (home /office) Role Type: Permanent, Full time 37.5 hours Working hours: Evening and Weekend work is required on a rota basis Salary: £27,000 per annum + Fantastic benefits Working in Remote Primary Care Services you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers every day. The role The Quality and Governance Coordinator plays a vital role to the Remote Service support function, delivering seamless administration, efficient operation support and continuous improvement initiatives. This role directly assists Service Delivery, Operations, and Team Managers, contributing to the optimal functionality of governance, customer listening... and quality framework throughout the department. How you'll help to make health happen • Coordinate and administer right of access requests: subject access requests, medical report request and transfer of records. • Contact customers, as a representative of Bupa Remote Services, to close the loop on feedback received following their appointment(s) • Assist service managers in compiling, organising, and managing data related to quality, risk, and governance. • Support the management, organisation, and retrieval of service documents, records, and reports. • Assist teams in logging incidents, allocating investigators, and compiling initial investigation findings. • Assist with logging complaints, categorising them appropriately, assign investigators according to organisational structure, and support case administration. • Create purchase orders and receipt invoices, ensuring accurate financial transactions and adherence to organisational financial instructions. • Coordinate and communicate clinician induction schedules. • Provide administrative support related to coordinating, documenting, and communicating new services and third-party governance activities. • You will work collaboratively with: Governance, Quality and Risk Team, Clinical team and support functions and External organisations: regulators, customers, suppliers, and partners. What's needed for this role • Excellent planning, management, and prioritisation abilities • Ability to work at pace and make autonomous decisions. • Ability to work on your own initiative. • Ability to identify credible and compelling solutions to improve performance. • good self-reliance and self-confidence Qualifications, Training & Experience: Essential •Proficient in Microsoft Office software. •GCSE Level or equivalent. •Excellent written and verbal communication skills. •Planning, organisational and prioritising skills. •Good numeric skills. •Previous administrative and secretarial experience. •High degree of energy, drive, and enthusiasm. •Experience of managing databases and working with PowerBI Desirable •A sound working knowledge of Bupa's products and processes. •Project management experience •Formal Microsoft Excel and / or Power BI training •Experience in administration of regulatory applications and management •Experience in Clinical audit management Benefits: Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell. • 3 Days paid Volunteering leave. • Bupa health insurance as a benefit in kind • Free Health Assessment • 24/7 Anytime Healthline • 24/7 Access to our Health Minds confidential telephone service • Dental Insurance • Childcare Vouchers • An enhanced pension plan and life insurance • Local discounts for gym benefit available. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you would like more information on the role (full job description), require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact meagan.cranfield@bupa.com Time Type: Full time Job Area: Administration Locations: Bupa Place