IT Helpdesk Engineer

IT Helpdesk Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Requirements and skills Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Customer-oriented and cool-tempered Summary of role requirements: • Looking for candidates available to work: • Monday: Morning • Tuesday: Morning • Wednesday: Morning • Thursday: Morning • Friday: Morning • 2-3 years of relevant work experience required for this role • Working rights required for this role