We are looking for a Customer Service Specialist to join our fast fashion e-commerce team!

We are looking for a Customer Service Specialist to join our fast fashion e-commerce team! We are seeking a reliable, detail-oriented individual to handle customer service for our online-only clothing brand. This is a long-term position with exciting growth opportunities for candidates who demonstrate dedication and deliver excellent results. MUST HAVE EXPERIENCE WITH: Shopify Customer service platforms Responsibilities: Respond promptly and professionally to customer inquiries via email, live chat, and social media channels Handle order-related issues, including tracking, returns, and exchanges Update and maintain customer service records in our system Provide product information and support to ensure an excellent shopping experience Collaborate with the team to resolve escalated issues efficiently What we offer: Comprehensive training through videos and one-on-one sessions Standard Operating Procedures (SOPs) to ensure smooth processes A supportive and dynamic team environment Applicant requirements: Fluent in written and verbal English with strong communication skills Prior experience in e-commerce customer service, preferably on Shopify Availability to work a minimum of 30 hours per week Excellent organizational skills and attention to detail Proactive, problem-solving attitude with a customer-first mindset Immediate availability to start Willingness to participate in weekly calls as needed To be considered for this position, please include the word "strawberry" in your response. Failure to do so will result in the automatic rejection of your application. Preferred qualifications: Experience with Shopify’s customer management tools Familiarity with e-commerce workflows and customer service best practices In your response, please detail your relevant experience and explain why you’re the perfect fit for this role. We look forward to reviewing your application! Thank you, Lookik