IT Field Support Agent

Qualifications: Education: Bachelor's Degree in Information Technology, Computer Engineering or any related field. Special Skills: • Technical Knowledge: Strong understanding of operating systems (Windows, macOS, Linux), Network Protocols (TCP/IP), Hardware components and enterprise software. • Diagnostic Tools: Proficiency in using tools such as multimeters, network analyzers and system diagnostic software to identify hardware or network issues. • Communication Skills • Customer Service Duties and Responsibilities: • Troubleshooting and Diagnostics • Hardware Installation and Maintenance • Network Support • Software Support • Security and Data Protection • User Training and assistance • On-Site Visits and Remote Support • Preventive Maintenance • Documentation and Reporting • Other tasks that may be assigned