E-commerce Chargeback Specialist P28K/Month-Remote, Night Shift

Posted on: December 19, 2024 Ortigas, Pasig City Job Overview KDCI Outsourcing is seeking an experienced and detail-oriented E-commerce Chargeback Specialist to join our team. This role is critical in managing and resolving chargeback disputes, processing claims, and ensuring a seamless experience for our e-commerce clients. The ideal candidate will have a strong background in wholesale and retail account services, particularly in order processing and claims management. Responsibilities • Handle chargeback disputes for e-commerce transactions with precision and accuracy. • Manage the order processing and claims management for wholesale and retail accounts. • Use Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions. • Create and maintain detailed records of chargeback cases, claims, and resolutions. • Collaborate with internal and external stakeholders to ensure timely resolution of disputes. • Monitor, track, and report on the status of multiple projects simultaneously to meet deadlines. Requirements • Proficiency in MS Office Suite, especially Excel and Word, with strong data entry skills (10-key by touch). • Exceptional written and verbal communication skills. • Strong attention to detail with a keen ability to identify and solve problems. • Ability to manage multiple projects simultaneously while maintaining high levels of accuracy. • Excellent organizational and documentation skills, with the capacity to maintain comprehensive records. • Proven experience with e-commerce chargeback disputes and claims management. • Demonstrated expertise in handling order processing for wholesale and retail accounts. • Hands-on experience with Amazon Seller Central (mandatory). • Familiarity with various e-commerce retailer portals. ‍ Snapshot ‍Employment Type: Remote Department: Back Office Work Schedule: 5-day work week, night shift ‍ Employment Code: 11.13.24.A Benefits Medical & Dental Plan SSS, Philhealth, and HDMF Paid Sick Leave Paid Emergency Leave Convertible Vacation Leave Maternity/Paternity Leave Annual Performance Evaluation Work From Home / Online Jobs: Employees may occasionally be asked to report onsite if the need arises. Performance-based Bonuses Overtime Pay Holiday Pay Night Differential Referral Incentive Program Company-sponsored Trainings Monthly Food Party No items found.