Remote E-Commerce AU CSR

• Responding to all customer inquiries via Gorgias, including but not limited to emails, live chat and social media channels in a timely and professional manner. Inquiries will be related to products, orders, shipping, returns, and general support. • Identifying opportunities to recommend additional products or services that enhance customer experience and drive sales through meaningful value-based conversations. Qualifications: • Prior customer service experience, ideally in e-commerce or retail. • Strong verbal and written communication skills with a natural ability to empathize. • Mandatory 1-2 years' experience using Shopify and Gorgias. Job Type: Full-time Pay: Php32,000.00 - Php38,000.00 per month Benefits: • Health insurance • Life insurance • Opportunities for promotion • Paid training Schedule: • 8 hour shift • Day shift Supplemental Pay: • 13th month salary Experience: • E-Commerce CSR: 4 years (Required) • Shopify and Gorgias: 1 year (Required) Work Location: In person