Senior Ecommerce Admin

Responsibilities: • Oversee the daily online operations of the eCommerce platform to ensure seamless performance. • Monitor webstore uptime and functionality, working with technical teams to resolve any issues. • Implement updates, promotions, banners, and seasonal campaigns on the webstore. • Be on call and meet daily with store owners for meetings and directions • Knowledge of Shopify and other e-commerce solutions very helpful • Must have dependable computer and internet access. • Import, update, and manage product listings, including images, descriptions, pricing, and inventory. • Optimize product content for SEO and user engagement. • Ensure accurate product categorization and tagging. • Monitor and process daily orders, returns, and refunds. • Collaborate with warehouse/logistics teams to ensure timely shipping and delivery. • Respond to customer inquiries and resolve complaints in a timely manner. • Track and report on key performance indicators (KPIs) like sales, conversions, and traffic. • Analyze inventory levels and forecast demand. • Provide insights to improve user experience and conversion rates. • Assist in executing email marketing campaigns, discount codes, and special promotions. • Coordinate with the marketing team to ensure webstore alignment with broader marketing efforts. • Implement A/B testing to refine user experiences. • Identify opportunities for process automation and efficiency. • Ensure compliance with platform policies and regulations. Requirements: • Bachelor’s degree in eCommerce, Business Administration, Marketing, or If you don’t have a degree, then have experience and passion. • Proven experience managing eCommerce platforms like Shopify, WooCommerce, Magento, or similar. • Strong understanding of online retail operations, including product management and customer service. • Proficiency in tools like Excel, Google Analytics, and basic photo editing software. • Familiarity with SEO, HTML/CSS basics, and content management systems. • Excellent organizational, communication, and problem-solving skills. Additional Skills: • Experience with inventory management software or ERP systems. • Knowledge of online payment systems and security practices. • Ability to manage multiple tasks and prioritize under tight deadlines. • Analytical mindset to interpret sales data and derive actionable insights. Benefits: • Competitive salary. • Flexible work schedule. • Opportunities for career advancement. • Discounts on company products/services. Interview process will consist of 2 video interviews.