IT Specialist

POSITION DUTIES AND QUALIFICATIONS SUMMARY OF DUTIES: Installs and maintains computer hardware and software including servers and networks. Troubleshoots problems and provides technical assistance and training to end users in the use of desktop hardware and software. DUTIES AND RESPONSIBILITIES:* Position Specific Summary The Information Technology (IT) Specialist position at the City of Tucson’s Information Technology Department (ITD) is responsible for maintaining, troubleshooting, providing technical support, and customer service to city-wide end users within the Technical Services team. Work is performed under the supervision of the Information Technology Supervisor. This position does not supervise. Duties and Responsibilities Installs, repairs, maintains, and tests computer hardware and related peripherals including printers, scanners, all-in-ones, and Voice over Internet Protocol (VOIP) phones. Configures and maintains conference and meeting rooms along with labs and classroom equipment. Installs city-wide software, both stand alone and enterprise for City partners. Answers and responds to technical services calls. Completes remote service tickets including password changes and account changes. Triages and resolves partner issues. Creates and documents tickets while ensuring for accuracy. Provides field services. Assists in the completion of partner projects Including upgrades and deployments. Supports in asset management and telecommunications as needed. Provides expertise and best practices to end-users. Supports zone-wide training and documentation efforts. Prepares reports and provides assistance to the Technical Advisory Committee. Collaborates with teams on policy, processes, and procedures as needed. Performs tasks in support of the Technical Services Team and ITD as needed, including updates, inventory control, hard drive (HD) shredding, and surplus. Keeps supervisor aware of updates to partner procedures. Creates/ builds packages, image, and works independently. Handles multiple complex and varied assignments in a timely manner. Utilizes Endpoint management software. Position may perform other duties commensurate with the functions and level of the position to include participation in committee assignments and recruitments. Performs all other duties and tasks as assigned. * All duties, responsibilities listed are subject to change. QUALIFICATIONS: MINIMUM REQUIRED QUALIFICATIONS: Education: 6 months post high school Work Experience: Two (2) years of directly related experience License: Any combination of relevant education and experience may be substituted on a year-for-year basis. ADDITIONAL MINIMUM REQUIRED QUALIFICATIONS: Education: 6 months post high school Work Experience: Two (2) years of directly related experience License/Certifications: Languages: PREFERRED QUALIFICATIONS: Associate degree. CompTIA A+ certification. Microsoft Certified Professional (MCP). Any combination of relevant education and experience may be substituted on a year-for-year basis. ADDITIONAL POSITION INFORMATION: Position Title: Information Technology Specialist Department Name: Information Technology Department Link: No Website Recruiter Name: Liliana Almeraz (99363) Recruiter Email: ccs_hr@tucsonaz.gov FTE%: FLSA: Non-Exempt Position Type: Regular COMPENSATION & BENEFITS Full Hourly Range: $21.96 - 37.88 USD The Full Hourly Range reflects the City of Tucson's pay range at the time of posting. The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot. POSTING INFORMATION Posting Close Date: Applicants must submit their completed application by 01-12-2025 at 11:59 p.m. MST APPLICATION INSTRUCTIONS Please see the special application instructions below and follow the directions for applying to this position. Special Instructions: **This is an entry- level position in HelpDesk support.** Background Check: This position has been designated to require a criminal background check. CITY OF TUCSON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619. City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Questions? If you need assistance applying for any position, please contact ccs_hr@tucsonaz.gov City Organization The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees. Tucson Community The City of Tucson is recognized as a Top 20 “Best City in America” by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small-town feel with big-city amenities complements its natural beauty. You can learn more about Tucson, Arizona, at Visit Tucson, Arizona. Competitive Compensation and Benefits packages The City of Tucson’s generous benefits package offers comprehensive, flexible, and affordable coverage designed to optimize your health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.    You can learn more about our benefits at  City of Tucson Benefits. City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Questions? If you need assistance applying for any position, please contact recruitment@tucsonaz.gov or 520-791-4241.