Part-time Customer Service Representative for an Home-Space Decor Company

Summary: • You must have strong attention to detail, excellent communication skills, time management proficiency, critical thinking abilities, and experience with Microsoft Excel. A degree or equivalent work experience is needed. • You will collaborate with teams, manage orders, respond to customer inquiries, perform manual entry, handle calls, ensure accurate tracking, and maintain communication on project timelines. F617 Is This YOU? Then We Want to Meet You! • Exceptional attention to detail with outstanding organizational abilities. • Strong individual contributor capable of working autonomously and collaboratively within a team environment. • Excellent interpersonal skills, with the ability to communicate effectively across various levels of the organization and with external stakeholders. Proficiency in time management, with the capability to prioritize tasks effectively in a fast • paced setting. Superior critical thinking and problem • solving skills to address challenges efficiently. • Flexibility to adapt to changes and challenges in a dynamic eCommerce environment. • Proficient in Microsoft Office Suite, particularly Excel, for data analysis and reporting purposes. If this sounds like you, then you’re just who we’re looking for to join our team! Who We Are At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. Your Mission Will Be To • Collaborate closely with the Business Operations and Relationship Manager to uphold our quality standards and meet service level agreements throughout the order processing, production, and shipping stages. • Work alongside the merchandising and design teams to assist in cataloging requirements, ensuring accurate representation of our product offerings. • Proactively follow up on late or nearing late orders, taking appropriate actions to resolve any issues promptly. • Manage retailer portals and respond to customer inquiries, providing exceptional support and assistance as needed. • Perform manual order entry tasks accurately and efficiently. • Address customer and account emails in a timely and professional manner. • Manage the eCommerce phone line, handling incoming queries and providing assistance as required. • Ensure accurate tracking and invoicing information is transmitted to our accounts department for billing purposes. • Maintain effective communication with team members regarding project needs and timelines. • Undertake any other related duties as assigned by the team. ️ Tech Checklist – Gotta Have It! • College degree or equivalent work experience. • At least two years of relevant work experience in areas such as business management, customer service, organization, or cataloging preferred. • Excellent interpersonal skills, with the ability to communicate effectively across various levels of the organization and with external stakeholders. Proficiency in time management, with the capability to prioritize tasks effectively in a fast • paced setting. Superior critical thinking and problem • solving skills to address challenges efficiently. • Flexibility to adapt to changes and challenges in a dynamic eCommerce environment. • Proficient in Microsoft Office Suite, particularly Excel, for data analysis and reporting purposes. Ready to use your skills to deliver toptier service in a fastpaced and supportive environment? Note Only shortlisted candidates will be contacted. Employment type Part-time Department Customer Service Location Philippines/Metro Manila/Manila Requirements: • Exceptional attention to detail with outstanding organizational abilities. • Strong individual contributor capable of working autonomously and collaboratively within a team environment. • Excellent interpersonal skills, with the ability to communicate effectively across various levels of the organization and with external stakeholders. • Proficiency in time management, with the capability to prioritize tasks effectively in a fastpaced setting. • Superior critical thinking and problemsolving skills to address challenges efficiently. • Flexibility to adapt to changes and challenges in a dynamic eCommerce environment. • Proficient in Microsoft Office Suite, particularly Excel, for data analysis and reporting purposes. • College degree or equivalent work experience. • At least two years of relevant work experience in areas such as business management, customer service, organization, or cataloging preferred. • Excellent interpersonal skills, with the ability to communicate effectively across various levels of the organization and with external stakeholders. • Proficiency in time management, with the capability to prioritize tasks effectively in a fastpaced setting. • Superior critical thinking and problemsolving skills to address challenges efficiently. • Flexibility to adapt to changes and challenges in a dynamic eCommerce environment. • Proficient in Microsoft Office Suite, particularly Excel, for data analysis and reporting purposes. Responsibilities: • Collaborate closely with the Business Operations and Relationship Manager to uphold our quality standards and meet service level agreements throughout the order processing, production, and shipping stages. • Work alongside the merchandising and design teams to assist in cataloging requirements, ensuring accurate representation of our product offerings. • Proactively follow up on late or nearing late orders, taking appropriate actions to resolve any issues promptly. • Manage retailer portals and respond to customer inquiries, providing exceptional support and assistance as needed. • Perform manual order entry tasks accurately and efficiently. • Address customer and account emails in a timely and professional manner. • Manage the eCommerce phone line, handling incoming queries and providing assistance as required. • Ensure accurate tracking and invoicing information is transmitted to our accounts department for billing purposes. • Maintain effective communication with team members regarding project needs and timelines. • Undertake any other related duties as assigned by the team.