Customer Experience Representative

HARDSKILLS is a B2B online learning platform trusted by Fortune 500 brands to equip their teams with essential, professional soft skills, ensuring they stay relevant and excel in the age of AI. We focus on skills like critical thinking, developing a growth mindset, embracing uncertainty, setting boundaries, communicating clearly, and staying agile. While these skills can be challenging to master, HARDSKILLS empowers thousands of professionals to succeed. Our mission is to support every professional's personal growth, productivity, mental well-being, and career development so they feel fulfilled and achieve their goals. Our clients include global organizations such as Nestlé, Deloitte, IBM, DB Schenker, Accenture, Singtel, Kuok Group, PwC, and many more. HARDSKILLS is used in over 60 countries worldwide and has an industry-leading Net Promoter Score of 74. Join us as we build the AI era's most impactful soft skills learning platform. Role HARDSKILLS seeks Client Experience Representatives to work alongside our Customer Experience Managers supporting the world’s most innovative brands in workforce transformation. This role suits individuals with up to 2 years of corporate work experience. You’ll learn foundational skills of building and managing trusted Client relationships and be on track to own a set of key clients over time. Supporting a Client Experience (CX) Manager day-to-day, you will be trained in all aspects of account management; client onboarding, cohort communication, data analysis and reporting of key performance indicators. Key Responsibilities: • Account Management Support: Assist CX Managers in project management, participate in client meetings, coordinate Cohort rollouts & scheduling, prepare updates, maintain accurate client documentation and reporting. • Client Research: Conduct research & track industry priorities and developments of assigned Clients to identify opportunities for collaboration and deepening our role as a value-adding partner to help transform their workforce. • Collaboration & Collateral Preparation: Working with a cross-functional team, create client-specific presentations, reports, and marketing collateral. Become fluent in tools that create world-class presentations and reports that are insightful and actionable. What we Offer • Learning and Career Growth: Access dynamic development opportunities and clear paths for career advancement. Get trained in all aspects of key client management, and communicating confidently and influentially with global market leaders. • Inspiring & collaborative Teamwork: Work with a talented, passionate, and collaborative team with a strong track record in client satisfaction & relationship building. • Global Exposure & Diverse Perspectives: Work with a diverse global team that spans Asia, Europe and the U.S, and who offer diverse experiences and perspectives united by a shared purpose. • Output-driven Work: Standard business hours based on location, with the flexibility to accommodate occasional global team meetings that bridge time zones. We measure and reward work quality & output. • Hybrid Model: Enjoy a hybrid model that allows you to work from home with periodic meeting in-person as a team around collaborative and project work. • Competitive Compensation Experience & Skills • Bachelor’s degree or equivalent with 2 years’ work experience with a corporate. • Exceptional Communication: Outstanding written and verbal skills with the ability to articulate ideas effectively and receive feedback constructively. • Sense of Urgency: Ability to work calmly and efficiently under pressure. • Strong Organizational Skills: Highly organized with attention to detail. • Technical Proficiency: Fluent with Microsoft Office suite, especially Excel and PowerPoint. • Data Enthusiast: Unafraid of working with data and developing analytical skills. • Growth Mindset: Eager to learn and develop your career as an exceptional professional. How to Apply: Thank you for your interest! If you are passionate about building a career in client relationship management, and working in a dynamic digital business, we want to hear from you! Send your resume and cover note on why we should hire you to talent@hardskills.com with the subject line “Application: Customer Experience Representative – Bangalore.”