E Commerce Customer Support (Night Shift)

In light of our business expansion, We are looking for a dedicated, detail-oriented, and customer centric individual to join our Customer Support team during the night shift. As a Night Shift Customer Support Representative, you will be responsible for providing exceptional support to our e-commerce customers by addressing inquiries, resolving issues, and ensuring a positive shopping experience. You will be an essential part of our team, ensuring that customers receive timely assistance even outside of regular business hours. ACCOUNTABILITIES / KEY RESPONSIBILITIES What is the main job scope for this job? • Handle customer inquiries via multiple channels related to orders, product details, returns, refunds, shipping, and account management. • Investigate and resolve customer issues, including order discrepancies, refunds, product defects, and delivery issues, while maintaining a high standard of service. • Stay up to date on product offerings, promotions, and company policies to effectively assist customers and provide accurate information. • Assist customers with order processing, tracking, cancellations, and changes as needed. • Identify and escalate complex issues to the appropriate department or senior team members when necessary. • Gather and report customer feedback to help improve products, services, and the overall customer experience. • Accurately log customer interactions and maintain detailed records of inquiries, complaints, and resolutions for future reference. • Ensure that all interactions reflect the company’s values and commitment to providing an exceptional customer experience. • 1 st month training must be in the office, normal shift 9 am until 6 pm. • After done training, start night shift 9 pm until 6 am and fully work from home. EDUCATION,EXPERIENCE&SKILLSREQUIREMENTS • At least 1 year of experience in a customer support role, preferably in an ecommerce company • Excellent written and verbal communication skills • Strong problem-solving skills with the ability to think on your feet • Ability to multitask and handle multiple inquiries simultaneously • Familiarity with ecommerce platforms would be an advantage • Ability to work independently and as part of a team • Availability to work flexible hours including weekends and holidays • Job Types: Full-time, Permanent Pay: RM2,500.00 - RM3,500.00 per month Benefits: • Additional leave • Dental insurance • Free parking • Health insurance • Maternity leave • Opportunities for promotion • Parental leave • Professional development • Vision insurance • Work from home Schedule: • Evening shift • Monday to Friday • Night shift • Weekend jobs Supplemental Pay: • Attendance bonus • Overtime pay • Performance bonus • Yearly bonus