Technician Level 3, managed services, networking and security

Join us in making IT more accessible ITI is looking for an experienced Level 3 Networking Technician to join our Managed Services team. The person will be mobilized to provide remote technical support to ITI’s customers and to respond to requests for IT expertise. You will work as part of a team with technicians of different levels of expertise, in a spirit of sharing and collaboration. You will report to the Director of Managed Services. Your role at ITI In collaboration with our dynamic team of 18 technicians, you will be responsible for : • Provide high-caliber third-level network/security support to customers for all technologies used by the organization (workstations, printers, office software, applications, telecommuting access, telephony, photocopiers, fax machines and multimedia equipment), as part of incident and problem resolution; • Integrate, install and configure secure local area networks, IT equipment and applications; • Administer and operate network infrastructures; • Take charge of technological platform upgrades; • Contribute to the implementation of new services; • Work on the continuous improvement of services and security; • Consolidate and integrate infrastructures; • Assist technicians providing second-level support; • Participate in evolution/continuous improvement: maintain in operational condition, automate recurring tasks with PowerShell scripting, manage incidents and user requests; • Carry out technical audits and technological analyses, and be responsible for the compliance and security of our solutions; • Carry out customer installation and commissioning; • Approve regular changes and validate pre-approved changes. This position is for you if… • You love challenges and dealing with a wide variety of technical issues; • You want to be involved in a real teamwork with expert professionals who are driven by customer satisfaction; • You like to analyze and understand problems in order to provide solutions and recommendations; • You have a thirst for learning and are constantly on the lookout for IT innovations. What we’re looking for Profile • 3 to 5 years’ experience in a similar position; • Proficient in Watchguard, Fortigate, and Cisco environnements (certifications an asset); • Good knowledge of servers 2016 and 2019; • Demonstrate good practices in ITIL knowledge (an asset); • Fluency in spoken and written French, as well as an intermediate level of English. (The addition of a bilingual employee will enable the department to continue working with English and French-speaking customers and employees based in Ontario and Quebec). Human qualities • Sense of service and customer relations ; • Team player; • Ability to learn and adapt; • Analytical and problem-solving skills; • Sense of initiative and autonomy; • Curiosity and continuous improvement. What we offer Our honour code is to never take you for a number. We support our teams to take on challenges with agility. Each and every one of us has the latitude to move forward and get things done. Concretely, this means: • A work environment where transparency and honesty reign — where everyone enjoys autonomy and the trust and attention of their leaders ; • The possibility to work from home and work hours that are truly flexible ; • Summer schedule — 8 additional half-days off ; • A group insurance plan that’s adaptable to your needs ; • A telehealth service including 24/7 access to medical personnel — to respond to your concerns ; • A wellness account — to take care of yourself ; • Personal days — to ensure you’re there for life’s important moments ; • Floating holidays — to help you take some time off in your busy life ; • Two types of pension funds — to plan for life after your career ; • Continuing education — to develop your skills and help you grow. Our values We believe how we do something is just as important as what we do. We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life. We are ITI We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI promote an equal access employment and encourages women, ethnic and visible minorities, Indigenous persons and disabled persons to submit their application. We are working to become an inclusive employer for all, and to see uniqueness as a source of innovation. Our simple recruitment process Simplifying things is in our DNA. If your application is selected, you will be invited to an initial phone or virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the manager responsible for the position and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions. All applications are treated as confidential. By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf Want to transform IT with us? Job Types: Full-time, Permanent Benefits: • Dental care • Disability insurance • Employee assistance program • Extended health care • Life insurance • On-site parking • Paid time off • Vision care • Wellness program • Work from home Schedule: • Day shift • Monday to Friday Application question(s): • Quelles sont vos attentes salariales? Experience: • soutien aux utilisateurs Niveau 3: 5 years (preferred) • réseautique et sécurité: 4 years (preferred) Language: • Français (required) • Anglais (required) Work Location: Remote