URGENT: Customer Success Specialist (background in E-Commerce & Sales is preferred)

URGENT: Customer Success Specialist (background in E-Commerce & Sales is preferred) Application Deadline: 4 December 2024 Department: Customer Success Employment Type: Freelance Location: Manila Compensation: $5.00 - $6.00 / hour Description • Develop strategies to convert one-time buyers into loyal, repeat customers. • Monitor and track customer behavior to identify opportunities for re-engagement and upselling. • Collaborate with the marketing team to execute campaigns aimed at increasing repeat purchase rates. • Serve as the primary point of contact for assigned customer segments, particularly repeat purchasers. • Build and maintain relationships with high-value customers, treating them like VIPs. • Manage a dedicated segment of repeat customers, ensuring they receive personalized care and attention. • Regularly communicate with customers via email to share updates, exclusive access to new product drops, and address inquiries or feedback. • Analyze customer data from platforms like Shopify and Klaviyo to identify trends and provide actionable insights. • Develop and maintain customer lists, segmenting audiences based on purchase history (e.g., two-time buyers vs. first-time buyers). • Track and report on customer satisfaction metrics, identifying areas for improvement in the customer journey. • Collaborate with the e-commerce team to align customer engagement strategies with business goals. • Suggest and implement new initiatives to improve customer retention and satisfaction. • Maintain up-to-date records in Google Sheets or CRM systems to ensure accuracy and efficiency. Hard Requirements: • Excellent English communication skills, both written and verbal. • 2+ years of experience in customer success, client management, or a related role. • Proficiency in e-commerce platforms like Shopify and email marketing tools like Klaviyo is a plus. • Strong analytical skills with experience using Google Sheets or similar tools. • Ability to manage customer relationships with a focus on empathy and long-term engagement. • Flexibility to work across different time zones (Australian and US time zones). • Detail-oriented with excellent organizational and multitasking skills. Schedule: • Should be available to work 40 hours/week from Monday-Sunday (either day shift or night shift) with two days off