Partner Relationship Manager | JB | (Remote)

Job ResponsibilityDevelops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximize lifetime valueServes as the primary point of contact for Partners, fostering strong relationships through regular communication, personalized support, and proactive engagementSolicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptlyConducts regular analysis of Partner’s needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/servicesStays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to PartnersMonitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvementAddresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolutionCollaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experienceConveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management systemFamiliarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform AdministratorsStays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the company’s retention effortsActs in the best interest of the company at all times and collaborates with the rest of the Partner Relations team to promote the company’s services effectivelyCultivates and maintains excellent working relationships with other departments, including dealing, back office and compliance Job Requirements:Bachelor’s degree in a Business-related fieldAt least 2 years of experience in business development rolesExperience within the financial services industry is considered an advantageFluent speaker with excellent oral and writing skills in Bahasa Malaysia & English (Mandarin is considered an advantage)Excellent organizational and analytical skillsConfident, persuasive and ambitiousSelf-motivatedStrong interpersonal and communication skillsAbility to work in a dynamic environment and maintain a high-level of organizationAbility to work autonomously and under pressureDynamic, innovative and target orientedComputer literate Competitive Salary Package. Be remunerated with an attractive basic salary corresponds with your experiences.Commission-based Structure. Get the chance to earn more when you achieve more to boost your overall compensationTraining and Learning Opportunities. Build and polish your skills on personal and professional levels while being guided by experienced colleaguesDynamic Team. Dive into a dynamic work culture with a supportive crew of colleaguesConvenient mode of working: Work remotely at the comfort of your own home or any location that suits youCareer Growth: Opportunities galore for new responsibilities and career advancement within the companyMedical Benefit. Focus on your career while ensured that your health is being taken care ofCompany Activities. To socialize and strengthen the bond between you and the team membersLong-term Benefits. As you continue working in the company, the better benefits await you