Assistant Manager Fraud Investigation (Remote)

Assistant Manager Fraud Investigation | Commercial Bank of Dubai (CBD) | United Arab Emirates Job description / Role Employment: Full Time About CBD Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services. CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022. Role Overview As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile. The purpose of this role is to conduct prompt and professional investigations of suspected and confirmed incidents of fraud against the bank and implement control measures to prevent future threats. Responsibilities • Identify, investigate, analyze, and evaluate instances of fraud both internal and external. • Receive, review, and analyze information, physical documentation, electronic data, voice, and video evidence associated with allegations of fraud and/or unethical behavior in order to identify fraud. • Conduct interviews, gather and preserve evidence in a professional and methodical manner, and maintain comprehensive investigation files, both physical and electronic. • Investigate both internal and external fraud cases in a timely manner and ensure fraud losses are within the bank's risk appetite and provide periodic updates to senior management. • Liaise with the police, other public authorities, and the bank's legal and compliance team to report and deal with any fraud cases as required. • Manage whistleblower investigations as assigned by the Chief Compliance Officer. • Monitor staff accounts for unusual transactions and obtain further clarification on the transaction. Based on the response, take a decision to conduct further investigation or close the alert. • Attend legal proceedings on behalf of the bank as needed, including testifying in courts as and when requested by the legal department. • Act as one of the key contacts for banks and foreign embassies to verify the authenticity of documents submitted by our customers (e.g., bank statements, account performance, etc.). • Manage fraud-related matters received from international banks and provide a response on behalf of the bank. • Investigate and resolve fraud cases in a timely manner and ensure fraud losses are within the bank's risk appetite. • Provide oversight on the pre-employment screening process and take appropriate action on negative cases in coordination with HR. • Ensure fraud investigation reports are issued in a timely manner for cases investigated. • Develop and recommend mitigating controls to be implemented for the identified control weaknesses during investigations. • Prepare monthly MIS for cases investigated and management dashboard. • Responsible for preparing and filing SAR (suspicious activity reports) to the central bank as per the required guidelines. • Provide SME support to the wider business on matters related to fraud and make recommendations to management on policy and SOP (standard operating procedure) to enhance fraud controls. • Prepare and lead fraud-related training, i.e., new joiners and training specific to business areas. • Support the Head of Fraud Risk while dealing with regulators, police, and courts. Requirements • Minimum of 7 years of experience in the financial services industry as a fraud investigator. Preference will be given to experience with law enforcement agencies. • Must be a graduate with experience in systems-based applications and data interrogation. • Well-versed with banking systems, concepts, banking best practices, CFE - Certified Fraud Examiner. • Good command of English and Arabic language. • Planning and organizing skills. • Report writing skills. • Time management skills. About the Company In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen. By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder. Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. Apply Now