URGENT: General Virtual Assistant (Part - Time)

URGENT: General Virtual Assistant (Part - Time) Application Deadline: 13 December 2024 Department: Operations Employment Type: Freelance Location: Manila Compensation: $3.00 - $4.00 / hour Description • Manage email requests for appointments and schedule them on Google Calendar. • Align schedules with work orders and ensure proper coordination with technicians. • Utilize MaintainX to create, assign, and update work orders, ensuring all relevant documents are attached. • Keep Google Calendar and MaintainX synchronized for an accurate workflow view. • Follow up with existing customers through emails or calls to address inquiries about system upgrades, camera upgrades, and other services. • Maintain a list of customers requiring follow-ups and ensure timely and professional communication. • Communicate schedules and work orders to technicians (1 full-time, 1 part-time, plus the business owner). • Ensure technicians have all the necessary information for their assignments. • Reach out to existing clients weekly to gather updates on upcoming needs and proactively schedule appointments. • Maintain a customer database to keep track of interactions and follow-up schedules. • Handle general email management and organize communications for easy reference. • Provide additional administrative tasks as needed to support business operations. Hard Requirements: • Proven experience in scheduling, email management, and calendar coordination. • Familiarity with tools such as Google Calendar and MaintainX (or similar work order management platforms). • Strong written and verbal communication skills in English. • Ability to handle phone communication and VoIP systems (e.g., RingCentral, Vonage, or similar). • Detail-oriented with strong organizational and multitasking skills. • Proactive problem-solver with excellent time management abilities. Schedule: • 20 hours/week • Monday - Friday 8AM-10AM & 1PM-3PM CST