Junior E-Commerce Solutions Representative - No experience needed

The House of Mercier is thrilled to invite applications for the Junior E-Commerce Solutions Representative position — a fantastic opportunity for individuals looking to kickstart their career in the fast-paced world of e-commerce. This entry-level role requires no prior experience, as we believe in providing comprehensive training to help you succeed. As a Junior E-Commerce Solutions Representative, you will work closely with clients to understand their needs and provide effective solutions tailored to their online business challenges. Your role will involve assisting with inquiries, resolving issues, and promoting our range of e-commerce tools and services. Joining our team means becoming part of a supportive environment where your growth and development are prioritized. If you are enthusiastic about e-commerce and eager to learn, we would love to hear from you! Responsibilities • Assist clients in understanding and utilizing our e-commerce platforms and services • Respond to client inquiries regarding products, services, and account management • Participate in troubleshooting and resolving client issues in a timely manner • Collaborate with the sales and marketing teams to address client needs and feedback • Conduct follow-ups with clients to ensure satisfaction and gather feedback • Keep up-to-date with industry trends and best practices in e-commerce • Assist in the development of support materials and documentation for clients Requirements • A passion for e-commerce and a desire to support client solutions • Outstanding communication and interpersonal skills • Ability to work collaboratively within a team environment • Detail-oriented mindset with strong problem-solving abilities • Basic computer skills and familiarity with online tools • A proactive attitude and eagerness to learn • High school diploma or equivalent; further education in business or marketing is a plus Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources • Stock Option Plan