E-Commerce Customer Support Specialist- For Pooling

Job Information Date Opened 12/02/2024 Job Type Full time Industry Customer Service Work Experience 1-3 years Remote Job Job Description This is a remote position. ABOUT THE ROLE: We are seeking a dedicated and customer-oriented E-commerce Customer Support Specialist to join our team during the night shift. The ideal candidate will excel in providing exceptional support via phone, email, and chat, helping customers navigate our e-commerce platform, resolve issues, and ensure a positive shopping experience. Expected Work Hours and Timezone You are expected to work during US business hours. You are also expected to work on occasional weekends due to business needs. Work Set-up: Permanent work-from-home. As a Customer Support Specialist, you will provide excellence by: • Responding promptly to customer inquiries through phone, email, and chat. • Providing detailed information about products, orders, and shipping statuses. • Assist customers in resolving issues related to their accounts, transactions, and returns. • Processing orders, handling refunds, and escalating complex inquiries to appropriate departments. • Maintaining a positive and empathetic attitude toward customers at all times. • Documenting customer interactions and feedback in our CRM system accurately. • Collaborating with the team to improve processes and enhance the customer experience. • Participating in training sessions to stay updated on product features and company policies. Requirements Do you have what it takes to be our Customer Support Specialist? Consider yourself highly qualified if you have: • Previous experience in customer service, preferably in the e-commerce industry. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Familiarity with CRM software and e-commerce platforms is preferred. • Ability to work independently and manage time effectively during night hours. • Availability to work in US business hours Benefits How are we different? • Top Tier Benefits - We respect your time and your needs. We show it by making sure you get compensated well without any delays. • Unlimited Online Training - You can gain access to different online courses such as Digital Marketing, Six Sigma, Programming, and more! • No Ghosting - We do not ‘ghost’ you and not pay. • Monthly Support - We will check in with you regularly to make sure you are successful • Your Voice Matters - We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR. What’s In It For You? These amazing benefits/perks await you! • Enjoy HMO after your 1st month, no need to wait for 3 months or 6 months! • Enough time with your family and loved ones - we are giving Vacation Leaves after 6 months! • Get paid on US Holidays when your client's business is closed • Internet issues at home? Don’t worry, we got you! We will reimburse your internet expenses of up to $50/month • Enjoy a delicious birthday cake courtesy of our HMO partner! • Looking for discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner): • Discounted monthly rate in Gold’s Gym - for you and two more friends/family! • Free Eye Check-Up and discount on selected items in Sarabia Optical • Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system) • Discount codes from Grab.