Customer Service Intern (E-commerce)

We are a dedicated e-commerce store specializing in selling high-quality god idols, bringing spirituality and devotion closer to your doorstep. We are looking for a proactive and enthusiastic intern to assist with customer communication and support as we expand our customer base. Responsibilities: • Call customers to confirm orders, address inquiries, and provide updates on shipping/delivery status. • Respond to customer queries and resolve issues promptly and professionally. • Collect feedback from customers and report insights to the team for process improvement. • Maintain accurate records of customer interactions in our CRM or other tools. • Assist in building customer relationships to ensure a positive shopping experience. Requirements: • Strong interpersonal skills with a customer-first approach. • Basic knowledge of e-commerce processes and customer service etiquette. • Ability to work independently and efficiently manage time. • Enthusiasm for working in a startup or small-business environment. Preferred Qualifications: • Prior experience in customer support or sales is a plus but not mandatory. • Familiarity with CRM tools or order management systems is a bonus. What We Offer: • Hands-on experience in the e-commerce industry. • A friendly and supportive work environment. • Certificate of completion and a recommendation letter upon successful completion of the internship. • Opportunity for a full-time role based on performance.