E-commerce Operation Specialist (Chinese Speaking)

Ready to Shape the Future of Health and Wellness? We are all about creating a healthier, happier world, and we want you to be part of it! Here at Vita Green, we are all about crafting something remarkable - be it careers, innovations, or impactful sales and marketing strategies! We believe every part of your journey can come together to make something truly exceptional. Standing at the forefront of the health and wellness supplements industry, we are headquartered in Hong Kong and operating in multiple regional offices across the globe. With a diverse portfolio of established brands, including Dr. Choice, Naturo Vita, and Tea Chateau, our product offerings are constantly expanding, reaching markets worldwide and paving the way for a healthier future. Position Overview We’re seeking a dedicated E-commerce Operations Specialist (Chinese Speaking) to be the friendly face of our brand for customers in Singapore and Malaysia! You'll chat with customers, solve their queries, manage orders and returns, and make shopping with us a breeze. Beyond customer support, you'll keep our online store in top shape—updating product listings, managing inventory, and rolling out exciting promotions. If you love e-commerce, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you! What You'll Do • E-Commerce Marketplace Management: Handle product listings, visuals, descriptions, pricing, shop decoration, and database maintenance across assigned marketplaces. • Inventory & Order Fulfillment: Monitor stock levels, manage replenishments, process online orders, and coordinate fulfillment support. • Campaign & Promotion Execution: Prepare for launches, activations, and live sales; update product details, adjust pricing, and ensure timely execution of promotional plans. • Performance Monitoring & Analysis: Utilize marketplace tools, track sales performance, and provide monthly reports to identify growth opportunities. • Customer Engagement: Be the first point of contact for customers, providing timely assistance through email, chat, or phone. • Issue Resolution: Handle customer inquiries, concerns, and complaints with empathy and efficiency, ensuring every issue is resolved to their satisfaction. • Order and Return Management: Manage orders, returns, and exchanges with precision, delivering a smooth and hassle-free experience. • Collaboration: Partner with other teams to resolve customer issues and improve processes for seamless service delivery. Requirements Who We're Looking For • Outstanding verbal and written communication skills, with a friendly yet professional tone. • Proficiency in both English and Chinese is essential (verbal and written). • A strong customer-focused mindset with the ability to understand and address customer needs effectively. • Experience with E-commerce platforms with a demonstrated ability to quickly adapt to new tools and technologies. • Exceptional attention to detail and accuracy in managing tasks. • A team-oriented approach, with the ability to work collaboratively towards shared goals. • Quick thinking and resourcefulness to resolve issues efficiently and effectively. Benefits Why Join Us We value your professional and personal growth – fostering a positive work culture is our priority. Here, you’ll find more than just a job, you’ll discover a genuine opportunity to thrive. • Be part of a forward-thinking company dedicated to health and wellness. • Engage in pioneering projects that push the boundaries of innovation. • Opportunities for professional growth and development. • Flexible working schedule that promotes work-life harmony. • Full-time remote position #LI-CP1