Job Title: E-commerce & Marketing Assistant
Type: Full-Time, Remote
Working Hours: Mondays - Fridays, Flexible Hours
Compensation: USD 1,800 - 2,000/month
Location: LATAM
About the Company:
Our client is a premium wellness brand revolutionizing supplements with fast-dissolving sugar-free strips that fit seamlessly into the modern lifestyle. They are scaling rapidly and expanding into retail and we need a proactive, detail-oriented assistant to help manage day-to-day e-commerce operations and marketing efforts.
Job Summary:
We're seeking a highly motivated and organized E-commerce & Marketing Virtual Assistant to join our growing team. In this role, you'll play a vital part in supporting our online store operations, executing marketing initiatives, and ensuring a seamless customer experience. You'll work closely with the marketing team to drive sales, build customer relationships, and contribute to the overall success of the brand.
Responsibilities:
• E-commerce Operations:
• Manage daily order fulfillment, shipping, and returns within our e-commerce platforms (Shopify, Amazon, TikTok Shop).
• Monitor inventory levels and proactively address potential stockouts.
• Manage product listings, ensuring accuracy and optimization for search engines.
• Process customer orders, handle inquiries, and resolve any customer issues promptly.
• Marketing Support:
• Assist with the execution of email marketing campaigns, including segmentation, automation, and performance tracking.
• Support influencer marketing campaigns, including product shipments, communication, and tracking results.
• Assist in the creation and scheduling of social media content.
• Gather and analyze customer data to identify trends and opportunities for improvement.
• Project Management & Administration:
• Manage and track projects using project management tools (e.g., Asana, Trello).
• Assist with the creation and maintenance of marketing reports and dashboards.
• Coordinate with external vendors and suppliers as needed.
• Maintain accurate records and ensure compliance with all relevant regulations.
Requirements:
Must-haves:
• 2+ years of experience in e-commerce operations, with a strong understanding of e-commerce platforms (Shopify, Amazon).
• Experience with influencer marketing, project coordination, and order fulfillment platforms.
• Proficient in Shopify, Klaviyo, and basic Amazon Seller Central functions.
• Experience with email marketing platforms and basic graphic design tools (Canva).
• Excellent written and verbal communication skills (English: C2 Level)
• Strong organizational and time-management skills with the ability to prioritize and manage multiple tasks effectively.
• Proactive and self-motivated with a strong work ethic.
Nice-To-Haves:
• Experience working with Canada & US clients.
• Passion for health and wellness is a plus.
• Ecommerce experience.
Benefits:
• Flexible Work Schedule: Work from anywhere and enjoy the flexibility to create a work-life balance that suits you.
• Remote Work: Experience the freedom and independence of working remotely.
• Growth Opportunities: Opportunities for professional growth and development within a fast-growing company.
• Impactful Work: Contribute to a mission-driven company that is making a positive impact on people's lives.
• Supportive and Collaborative Environment: Join a team of passionate and dedicated individuals.
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