Senior Customer Trust Analyst

Thomson Reuters Customer Trust team is looking for an experienced individual to support the evolving customer compliance program across both Thomson Reuters software solutions and customer facing products globally. The Customer Trust team is responsible for delivering critical security responses, leveraging key authoritative sources and working with a variety of stakeholders for the successful completion of third-party security questionnaires, document requests, audit requests, security calls and other security inquiries. The Senior Customer Trust Analyst directly helps support the growth of the business by helping our customers understand the security posture of Thomson Reuters along with supporting the products that the clients procure. This is a fast-paced role on a high performing team that has a large amount of visibility within the larger Information Security Risk Management team. About the role: In this opportunity as Customer Trust Analyst, you will: Coordinate and respond to customer inquiries focusing on Thomson Reuters Information Security posture 7+ years of Experience in Information Security and Compliance Consistently deliver accurate security responses and services. Collaborate with domain experts, peers, partners, and business/tech leaders. Partner with stakeholders to collect data for improving customer experience. Populate internal knowledge tools with structured product information. Achieve business and departmental goals. Build and maintain relationships to enhance risk awareness and compliance. Identify process improvements and automation opportunities. Perform additional defined activities. About You: Deliver responses and services of inquiries consistently and accurately Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise Partner with stakeholders and team members to collect and track process data to improve customer experience with Thomson Reuters Populate the internal knowledge management tool with product-level information in a structured approach to enable data mining by partnering with stakeholders Contribute to and achieve business and departmental goals and objectives Build and maintain relationships with key stakeholders to improve risk awareness and compliance as a subject matter expert Identify process improvements and automation opportunities to simplify, standardize and improve compliance across Thomson Reuters Deliver additional activities as defined Must have skills: Third party Management, Audits, Risk Management, Information Security, #LI-HG1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Chez Thomson Reuters, nous croyons que ce que nous faisons a du sens. Nous sommes passionnés par notre travail, inspirés par l'impact que celui-ci a sur notre entreprise et nos clients. En tant qu'équipe, nous croyons en l'unité et à la solidarité - en collaborant afin d' atteindre des objectifs communs et en nous développant grâce à des expériences stimulantes et significatives. Avec plus de 25 000 employés dans plus de 100 pays, nous travaillons de manière flexible au-delà des frontières et réalisons des innovations qui contribuent à façonner les industries dans le monde entier. La réalisation de cet objectif est un processus dynamique et évolutif, et nous comptons sur chaque employé pour qu'il joue un rôle de catalyseur dans l'amélioration de notre rendement et du sien. En tant qu'entreprise internationale, nous comptons sur la diversité de notre culture pour atteindre nos objectifs. Pour ce faire, nous recherchons des employés talentueux et qualifiés dans toutes nos opérations à travers le monde. Thomson Reuters est fier d'être un employeur d'égalité d'accès à l'emploi et d'action positive qui offre un milieu de travail agréable. Nous prenons également des mesures pour les personnes handicapées. Protégez-vous des offres d'emploi frauduleuses, cliquez ici pour en savoir plus. Pour plus d'informations sur Thomson Reuters thomsonreuters.com. Thomson Reuters fournit aux professionnels l'information, la technologie et l'expertise humaine dont ils ont besoin pour trouver des réponses fiables. Nous permettons aux professionnels des marchés financiers et des risques, juridiques, fiscaux et comptables, et des médias de prendre les décisions clefs, le tout propulsé par l'entreprise de presse la plus fiable du monde. David Wong, Chef de produit, nous parle des éléments clés de l'innovation en matière d'IA chez Thomson Reuters.