E-commerce Support Specialist - Work remote worldwide, no experience needed.

The House of Mercier is excited to open applications for the position of E-commerce Support Specialist, allowing you to work remotely from anywhere in the world! This is a fantastic entry-level opportunity for those looking to start their careers in e-commerce, with no prior experience needed. In this role, you will engage with our customers to assist them with their inquiries and ensure they have a smooth and enjoyable online shopping experience. Join our passionate team dedicated to providing exceptional service to customers around the globe. We provide comprehensive training to equip you with all the necessary skills for success. If you're motivated by helping others and value the flexibility of remote work, we would love to hear from you! Role Responsibilities • Respond to customer inquiries via email, chat, and social media regarding orders, products, and services • Assist in resolving customer issues to ensure their satisfaction and loyalty • Provide guidance to customers navigating our e-commerce platform, offering technical support as needed • Help process orders and manage returns in line with company policies • Gather and report customer feedback to enhance service quality and user experience • Participate in ongoing training sessions to stay updated on product offerings and best practices Requirements • A keen interest in e-commerce and a commitment to providing excellent customer service • Strong communication skills, both verbal and written • Ability to work independently in a remote setting while effectively managing time • Basic computer proficiency and familiarity with online shopping concepts • A proactive and positive approach when interacting with customers • Strong organizational skills and the ability to handle multiple inquiries simultaneously • A reliable internet connection suitable for remote work Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources • Stock Option Plan