Service Architect

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role • Provide service architect and design which may include service organisation design, service management tools and process, service desk and reporting design, service integration and supplier management • Promote the adoption of reference service architecture processes, such as ITIL & SIA • Work with with various teams and prospects to devise solutions based on customer requirements What you’ll need to succeed • Proven experience in a similar role • Strong understanding of IT service management principles, processes, and frameworks • Commercially astute and confident within a customer facing role, giving presentations, writing proposals, and holding customer calls/meetings What we offer • Work on mission critical systems and engage in work that makes a real difference • Vibrant company culture with a wide range of events and social activities throughout the year • Great environment - our employee survey highlighted that 81% of employees would recommend a friend to work here Requirements • Role will be subject to you gaining and maintaining SC (Security Clearance) and NPPV3 (Non-Police Personnel Vetting Level 3) • Travel throughout the UK to Exponential-e and customer sites will be required