Operations Manager (US-based E-commerce Company)

Work Arrangement: Flexible remote work with overlapping Eastern Time hours. Job Type: Independent Contractor, Full-time Salary Range: Starting at $2,000 per month, depending on skills and experience Work Schedule: 40 hours per week, Monday to Friday, Eastern Time (can be flexible +/- 2 hours) Locations: Remote, open to candidates in the Philippines and LatAm About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Why Work with Us? We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat. About the Company: Our client is an e-commerce leader specializing in luxury home products, from hot tubs to saunas. They aim to build the largest network of independent service technicians in the U.S., focusing on exceptional service and customer satisfaction. Role Overview: As an Operations Manager, you’ll play a pivotal role in optimizing business operations, managing customer fulfillment logistics, and leading special projects. You’ll ensure efficient data management, enhance service quality, and engage with a network of technicians, all while contributing to the company’s growth. Your Impact: You’ll directly contribute to streamlining operations, improving customer satisfaction, and supporting the company's expansion efforts. Your work will enhance operational efficiency and foster a strong community of service technicians. You will be the organization's systems, data analysis, and automation expert. So... must be passionate about using data to tell stories, solve business problems, and love automating inefficiencies to stay up-to-date with the latest software and quickly master new tools. Key Responsibilities: 1. Data Management • Plan and collect data, analyze trends, and ensure accurate documentation. • Maintain clear, accessible company documentation for new hires. 2. Operation Management • Optimize internal processes and address operational bottlenecks. • Act as a strategic partner to drive growth and profitability. 3. Customer Fulfillment Logistics • Handle financial transactions, coordinate deliveries, and oversee installation. • Communicate effectively with partners and customers. 4. Tracking and Solving Customer Issues • Address customer issues with spa products, manage payments, and ensure service quality. • Maintain proficiency in all product offerings. 5. Special Projects • Plan and execute new initiatives, including retail expansions and brand launches. 6. Technician Community Management • Identify, attract, and engage with technicians, ensuring their satisfaction and reliability. 7. Research • Conduct research to establish a strong logistics framework and identify top service technicians. Must-Have: • Expertise in systems management, data analysis, and automation • Passion for using data to solve business problems and tell compelling stories • Proven ability to identify and automate inefficiencies • Up-to-date knowledge of the latest software tools • Quick learner who can easily master new tools and technologies • Strong verbal and written communication skills in English. • Entrepreneurial mindset with a desire to grow within a fast-paced startup. Nice-to-Have: • Proficient in Klaviyo. • Engineering background (any type) - big plus. • Familiarity with additional automation tools and platforms. • Experience with remote teams. Compensation Package: Competitive Salary: Starting at $2,000 per month, based on experience and skills Remote Work: Fully remote—work from anywhere Generous PTO: Ample paid time off to rest and recharge Health Coverage: HMO coverage after 3 months for full-time employees Direct Mentorship: Grow through guidance from industry experts Learning & Development: Ongoing access to resources for professional growth Global Networking: Work and connect with professionals around the world Work-Life Balance: Flexible hours that support a healthy work-life balance Our Recruitment Process: • Application • Screening • Top-grading Interview • Skills Assessment • Client Interview • Job Offer • Client Onboarding Ready to Join Us? If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.