Global Mobility Advisor (Remote)

Position Summary: GlobalPassport™ is seeking a Citizenship Advisor to assist clients in navigating the complex process of obtaining dual citizenship. This role is perfect for individuals with strong attention to detail, exceptional customer service skills, and the ability to communicate effectively via chat and email. The ideal candidate will be organized, proactive, and comfortable working in a fast-paced, client-facing environment. Key Responsibilities Customer Support & Case Management: • Serve as the primary point of contact for clients, guiding them through the citizenship process from start to finish • Maintain ongoing communication with clients and their family members to ensure clarity and smooth case progression • Provide timely and accurate responses to inquiries via chat and email Revenue Growth Opportunities: • Identify opportunities for family expansions, helping clients extend citizenship services to eligible relatives • Collaborate with the marketing and sales teams to refine strategies for client retention and expansion • Encourage satisfied clients to provide testimonials and referrals, contributing to brand credibility and business growth Process Coordination & Attention to Detail: • Track application progress and ensure all client documentation meets legal and procedural requirements • Identify missing or incorrect paperwork and work proactively with clients to resolve issues • Maintain accurate records of client interactions, updates, and documentation within internal systems Communication & Collaboration: • Clearly explain application processes, timelines, and next steps to clients in a professional and approachable manner • Collaborate with internal teams, including case managers and legal experts, to ensure smooth case handling • Contribute to process improvements by identifying challenges and proposing solutions Requirements Required Skills & Qualifications Customer Service & Communication: • Strong verbal and written communication skills in English (clear, professional, and client-friendly) • Ability to provide excellent customer support via chat and email with prompt, accurate, and empathetic responses Administrative & Organizational Skills: • Exceptional attention to detail when handling sensitive documents • Ability to multitask and manage multiple cases simultaneously in a structured manner • Proficiency in Google Suite (Gmail, Docs, Sheets, Drive, Calendar, Meet) for documentation and collaboration Process-Oriented & Research Skills: • Experience with document retrieval and processing, preferably in legal, immigration, family law, insurance, or mortgage case management • Ability to research and navigate online databases and government portals to obtain necessary records Preferred Qualifications (a Plus, But Not Required) Prior experience in citizenship, immigration, or legal processes related to document procurement and case management. Benefits What We Offer • Competitive Salary: Attractive compensation package commensurate with experience • Ownership: Participate in our stock option program and gain the opportunity to own shares in the company, directly benefiting from our growth and success • Flexible Remote Work: Join a global team from anywhere • Paid Time Off: Enjoy a flexible PTO policy to support work-life balance • Professional Growth: Opportunities for career advancement in a rapidly growing startup • Innovative Culture: Engage in a creative work environment where innovation is encouraged, and new ideas are valued Application Process: Interested candidates should submit a resume and a cover letter detailing their qualifications and relevant experience. About GlobalPassport™: GlobalPassport™ is revolutionizing global mobility, making residency and citizenship planning as seamless as financial planning. Our innovative platform empowers individuals and families to unlock new opportunities worldwide by streamlining the discovery, selection, and application process for mobility assets in 80+ countries. Whether you're pursuing a second passport, startup visa, or digital nomad residency, we provide the clarity, expertise, and support needed at every step. Our mission is to break down borders and give you the freedom to live, work, and thrive—anywhere in the world. The future is borderless—GlobalPassport™ is your key to unlocking it.