Backend Engineer (Helpdesk Platform Team)

Backend Engineer (Helpdesk Platform Team) Department: Customer Happiness - Eng Employment Type: Full Time Location: Remote Description Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 5,000,000 active users choose Tabby to stay in control of their spending and make the most out of their money. Over 30,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale’s, use Tabby’s technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Tabby is active in Saudi Arabia, UAE, Egypt and Kuwait and backed by leading investors, including Sequoia Capital India, STV, PayPal Ventures, Mubadala Investment Capital, Arbor Ventures and others. We are looking for a Backend Engineer for our Helpdesk Platform team. The quality and efficiency of our Customer Support work are critically important to Tabby, and Helpdesk Platform team is responsible for developing and evolving the internal Customer Support platform. Our main goals are to enhance the quality of support services, reduce routine tasks through automation and improved UI/UX, increase agent efficiency, and provide greater transparency of results to supervisors. Another key focus is developing an employee motivation system. Key Responsibilities • Design and implement new backend logic using a modern tech stack. • Optimize data structures for performance and efficiency. • Integrate services with other teams and third-party systems via APIs. • Monitor system efficiency and performance. • Troubleshoot and resolve issues and errors. • Conduct code reviews for other backend engineers. Skills, Knowledge & Expertise • Strong coding ability in Golang; • 3+ years or experience as a hands-on Software Engineer (IC); 2 years of GoLang experience; • Profound experience with product development lifecycle; • An ownership mentality (accountability, proactive, enthusiastic and independent) • A feedback driven approach to growth; • A focus on supporting the engineers you work with and their careers; • A passion for writing clean and testable code; • Fluent English level (B2). Some of the technologies you'll get to work with: • Golang; • PostgreSQL; • Redis; • Kubernetes; • Google Cloud Platform; • Gitlab. Job Benefits • We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. • A working environment that gives you autonomy and responsibility from day one. • You should be comfortable with the idea that the quality of your work will influence the shape of your career. • Participation in company’s employee stock options program. • Health Insurance Relocation We offer remote work from anywhere in the world and are happy to work out an individual relocation plan for you. Our employees have the opportunity to choose a country for registration: at the moment those are Armenia/Georgia/Serbia/Portugal/Spain. We will help you open a legal entity and a bank account. In Armenia and Georgia the taxes are compensated by Tabby. In other countries we provide partial compensation of taxes. We employ according to B2B contracts (service agreements). For our employees we cover the following: • Flight to one of the mentioned countries. • Accommodation during the paperwork completion period. • Opening a bank account and getting a residence permit in one of the mentioned countries. • Family relocation (dependants). New employees can also choose an alternative method of relocation to another country of their choice. In this case, Tabby will reimburse up to $5,000 of verified costs upon opening a legal entity and a bank account. We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). If this sounds exciting to you, we’d love to hear from you!