E-Billing Associate

For this job we are currently only hiring candidates based in the United States, with a preference for candidates based in Central or Eastern time zones. About the team & opportunity Ontra is seeking an E-Billing Associate reporting to our Team Lead, Billing Operations on our Finance & Accounting team. The role is a great opportunity for someone who wants to become an essential member of Ontra’s Finance & Accounting team. This person will be responsible for managing all aspects of billing and collections for Ontra’s e-billing clients, and work to ensure successful invoice submission and payment of all e-bill accounts. If you have experience generating and editing ledes files and are looking to pivot into legal tech, we’d love to get to know you! What you’ll do • Own end-to-end onboarding for all new e-bill clients • Submit all e-bill invoices in compliance with clients’ e-billing guidelines, and by the required monthly deadlines • Source and maintain all necessary information for successful invoice submission for new and existing e-bill clients; i.e. client matter IDs and timekeeper approvals • Respond to client inquiries for accrual data, matter information, and timekeeper rates • Resolve all e-bill rejections and reductions in a timely and professional manner • Partner with Account Managers and other team members to edit, revise, and resubmit invoices as required • Generate AR aging reports and facilitate collections outreach for customers with past due balances • Assist with cash application by researching and identifying cash receipts for e-billed invoices • Monitor client email inbox and internal invoice support channel for incoming inquiries and respond within the established time frames What you’ll bring • Experience: At least one year of experience in e-billing at a law firm; comfortable generating and editing ledes files for both domestic and international clients (98B and 98BI file types) • Software: Familiar with third-party e-billing portals such as CounselLink, SimpleLegal CounselGO, Tymetrix360, Passport, and Serengeti Legal Tracker • Superior attention to detail: Willing to put in the time and effort to avoid errors and consistently deliver polished work product • Customer Service: Able to interact with clients in a positive, professional manner and proactively resolve customer issues related to invoicing and collections • Communication: Skilled in communicating clearly, both internally and externally, in a variety of formats (written and verbal) • Time & Project Management: Can juggle multiple priorities while meeting deadlines and complete tasks in a timely manner • Excel: Comfortable working with Excel to create reports and manipulate data