E-Commerce Manager

The E-commerce Manager is responsible for overseeing the online retail operations of a business, ensuring the seamless functioning of an e-commerce platform, and driving growth in online sales. This role requires expertise in digital marketing, user experience, inventory management, and customer service, working cross-functionally with teams such as marketing, IT, product, and logistics. Key Responsibilities: • Website Management and Optimization: • Oversee the daily operations of the e-commerce site, ensuring functionality and user experience are optimized. • Regularly update website content, including product descriptions, images, and prices. • Monitor website traffic and conversion rates, implementing strategies to improve site performance. • Sales Strategy and Growth: • Develop and execute e-commerce strategies to increase online sales and improve conversion rates. • Work with marketing teams to design promotions, sales campaigns, and special offers. • Conduct market research to identify new opportunities for growth in the digital space. • Product and Inventory Management: • Collaborate with the inventory team to ensure products are correctly listed, updated, and in stock. • Ensure product availability and manage stock levels to meet demand without excess inventory. • Customer Experience and Service: • Ensure high-quality customer service through timely responses to inquiries and issues. • Improve the overall customer journey from site navigation to checkout and post-purchase support. • Digital Marketing & Advertising: • Plan and manage digital marketing campaigns (e.g., paid ads, SEO, email marketing, and social media). • Analyze performance data from digital marketing efforts and adjust strategies to maximize ROI. • Analytics and Reporting: • Regularly track key performance metrics (KPI) such as sales performance, customer engagement, and traffic sources. • Use analytics tools (e.g., Google Analytics, Adobe Analytics) to generate reports and identify areas for improvement. • Cross-functional Collaboration: • Work closely with product, IT, logistics, and customer service teams to align on company goals and operational priorities. • Collaborate with graphic designers and content teams to ensure the website and marketing materials align with the brand. • Technical and Platform Management: • Oversee e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and ensure integration with other tools such as CRM, ERP, and email marketing systems. • Manage technical issues related to website performance, security, and functionality. Required Skills & Qualifications: • Bachelor’s degree in business, marketing, or related field. • Proven experience (3+ years) as an e-commerce manager or in a similar role. • Strong knowledge of e-commerce platforms and web analytics tools. • Familiarity with digital marketing channels and SEO best practices. • Excellent project management and organizational skills. • Ability to analyze data and make data-driven decisions. • Strong understanding of customer behavior and online shopping trends. • Proficiency in Microsoft Office and other productivity tools. • Experience in managing budgets and meeting sales targets. Preferred Qualifications: • Experience with e-commerce platforms like Shopify, Magento, or Woo Commerce. • Understanding of HTML/CSS and web design principles. • Familiarity with advanced analytics and CRM tools. Working Conditions: • Office-based or remote with occasional travel for team meetings or events. • Standard business hours with potential for overtime during peak sales periods (e.g., Black Friday, holiday season). Application Process: Interested candidates should submit a resume, cover letter, and portfolio (if applicable) to info@alkhaleejpalacedeira.ae. Job Type: Full-time