Engineer, Network Operations (Remote in Quebec)

ABOUT POWER FACTORS Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.* Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management. With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code. • Outside China and India ABOUT THE ROLE To support our growth, we are looking for a Network Operations Engineer to design, implement, maintain, audit and support our growing network infrastructure which includes mainly installations in energy production plants and our cloud-based datacenters. You will be part of a team that is responsible for designing and implementing maintainable, secure and highly available network architectures that meet business objectives. KEY RESPONSIBILITIES: • Provide Level-2 support and troubleshooting to resolve network outages for the remote sites, resolve operational issues and restore services. • Providing expert level root cause analysis for issue troubleshooting. • Provide reviews for client's topology drawings and design concepts. • Draft and maintain service documentation and processes • Work within established configuration and change management policies and tools • Determine bottlenecks, enhance automation of repetitive tasks • Work with other System Engineers to plan, design and improve business services REQUIRED COMPETENCIES: We believe you enjoy working in a purpose driven organization and that you thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context. This also means that you are effective at managing multiple tasks of varying complexities, work well under pressure, and are driven by continuous learning and growth. Specifically, we are looking for someone with the following toolbox: • At least 3 years of network engineer experience required • Thorough understanding of the basic high-level Internet protocols (DNS, SMTP, HTTP, etc.) • Understanding of authentication, authorization protocols and schemes • Thorough understanding of networking Security, IP Routing, VPN (SSL VPN, IPSec, OpenVPN, etc) • Solid understanding of the TCP/IP model • Hands-on experience with Cisco Catalyst Series and HP Aruba switches. • Hands-on experience with Fortigate and Cisco firewalls/routers • Have patience and good communication skills, ability to communicate directly with clients in english to complete project tasks. • Network and Security certifications are preferred (Cisco, Fortinet, Juniper, etc) • Experience working in Linux will be considered as an asset LIFE @ POWER FACTORS We are an agile software development company - big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up f hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan. WHY JOIN US • A humble cause with a clear purpose - you will help us fight climate change with everyday at work. We aim to be environmentally conscious in all aspects of our operations. • Work with passionate experts and top-talents in your field - we are proud of our highly skilled crowd and the savviness each of us brings to the team. • Friendly and uplifting atmosphere - we believe kindness and respectfulness is core for our culture. A friendly smile or a helping hand is never far away. • Flexible hours and workplace - it is the result that counts, not when or where. Our hybrid/remote work setup allows everyone to set themselves up for success and create a more sustainable work-life balance. • All the benefits you expect (and more) - besides the basic benefits (adapted to local needs and norms), you will enjoy perks such as 8h of paid volunteering per year and participation in our Corporate Bonus Program (to name a few). WE ARE AN EQUAL OPPORTUNITY EMPLOYER Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.