PMO Operations Specialist

About the Role: The PMO Operations specialist will support the dxg Program Management Office (PMO) in performing operational tasks related to overarching processes such as Time Tracking, project and program governance, workforce management, financial project management ensuring effective functioning of the organization . Responsibilities: Executes regular operational activities within PMO driven processes. Collaborate to design or redesign and implement processes to improve operational efficiency ot the organization. Collaborate with PMO system and tools admins in configuration management activities Troubleshoot issues and actively drive to resolutions Analyzes data and reports performing checks&balances ensuring integrity and compliance to established processes and procedures Maintains Training Material to ensure easy access and adoption of PMO tools & solutions. Additionally, this position will lead training on specific topics Demonstrate commitment to customer service: anticipate, meet and exceed customer expectations, solve customer problems quickly and effectively, make customer issues a priority. Skills Structured approach, eye for detail and organized; Strong research and analytics skills; Pro-active, service oriented, self-starter with the ability to multi-task and work in a team. Comfortable with supporting change processes within a complex matrix organization; Experience in the IT/Sw operations and development domain; Fluent in written and spoken English Excellent computer skills using Microsoft Office (Excel and PowerPoint) Experience with market leading PPM and Time Tracking solutions Experience with Sharepoint and/or Jira and/or collaboration tools such as confluence/teams Level criteria T2 (for internal use only): • Requires working knowledge and expanded conceptual knowledge in primary technical job family and broadens capabilities; has worked with and is proficient with current technologies • Understands key business drivers and builds knowledge of the company, processes and customers • Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures • Receives a moderate level of guidance and direction • Impacts quality of own work and the work of others on the team; may provide informal guidance to new team members • Explains complex information to others in straightforward situations If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.