Applications Support Analyst (Remote based role)

Knovia are an evolving group of best-in-class education businesses that build professional capabilities, operating in chosen sectors that make a real impact, including Paragon Skills and Tempdent. Knovia brings clarity of vision, the best people and the resources to be successful and make an impact across our specialist sectors of Care, Education and Dental. Our principles and core values demonstrate our impact of being at the forefront of building the capability of individuals, providing them with the skills to be productive and deliver a better service to advance their careers. We have a well-invested, highly sustainable and scalable business model for effective growth, with our understanding of the challenges within our chosen sectors and dedication to quality we are a trusted partner for the change in highly regulated markets. Businesses within our group. Paragon Skills - https://paragonskills.co.uk/ Tempdent - https://www.tempdent.co.uk/ Shaping Lives - https://shapinglives.co.uk/ Position: Salary: £30,000 Hours: 36.5 hours a week (Monday - Friday) Location: Remote* We are seeking a Proactive Applications Support Analyst to join our dynamic team. This role combines technical support and business analysis, making it ideal for someone who enjoys solving problems and improving processes. You'll work closely with users to resolve issues, identify opportunities for improvement, and implement solutions that enhance our applications and business operations. In this role you'll bring a unique skill set in continuing with our ethos of being "Best in Class" by: • Proficiently managing and resolving IT helpdesk tickets, prioritising requests, and ensuring alignment with service level agreements (SLAs) • Confidently in facilitating stakeholder analysis and lead collaborative activities, such as workshops and problem-solving sessions, to drive effective outcomes. • Being effective in communicating at all levels, enabling clear and concise interactions with both technical and non-technical audiences, in both verbal and written formats. • Bringing a strong analytical skillset, taking ownership of incidents from initial contact through to resolution, and delivering timely, effective results. • Bringing a solid foundation of knowledge and experience in customer help and support projects, contributing to exceptional service delivery. • please note although this is a remote based role due to GDPR you'll need to be based in the UK Requirements: Knovia brings clarity of vision, the best people and the resources to be successful. We are best in class, highly regarded and industry leading. We always deliver to the highest professional and financial standards. To be considered for this role you'll need; • GCSEs in English and Maths (or equivalent) • 1-2 years experience in IT support • Experience in business analysis or a similar role • Strong understanding of IT-driven change and process improvement • BCS Foundation Certificate in Business Analysis or equivalent experience • Previous experience working within a training provider environment (desirable) • Knowledge of GDPR legislation and Data Protection processes Other information: We are proud to offer a suite of which are optional benefits including life assurance and income protection and core benefits below; • 20 days annual leave - increasing with length of service and a holiday purchase scheme • 3 Knovia Days for our Operational December Closure and 8 Public Bank Holidays • Up to 3 days of paid volunteering leave and corporate conscience initiatives • Your birthday off, for us to celebrate you • Perkbox – a suite of lifestyle benefits and wellness tools • Recognition and long service awards to celebrate our colleagues’ We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role. We will be reviewing applications and conducting interviews on an on-going basis which may mean this vacancy closes prior to the advertised closing date if we have identified a suitable so please apply as soon as possible. To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team. Paragon Skills is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependant on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.