E-commerce Specialist

Our client is a leading company in the e-commerce space, seeking an E-commerce Specialist to support their e-commerce operations. The ideal candidate will be detail-oriented, organized, and experienced in platforms like Shopify, Recharge, and Contentful. This role involves assisting with tasks such as QA, order management, and report generation across the e-commerce stack. Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST Key Responsibilities: • E-commerce Platform Support: Manage and support e-commerce platforms like Shopify, Recharge, and Contentful, ensuring smooth operation and accuracy. • Content Management: Update banners and content in Contentful, manage copy changes, and perform QA on website content to maintain a high-quality user experience. • Shopify Management: QA and update discount codes, add and manage Shopify apps, and support operations by QAing orders and investigating order spikes for potential fraud. • Referral Program & Fraud Monitoring: Oversee the referral program and investigate order spikes and other irregularities for potential fraud. • Customer Service Escalations: Act as the first point of contact for investigating customer service escalations, such as shipping concerns. • Email & Flow QA: Perform QA on email marketing flows and ensure data flows in Shop Flow are functioning properly. Support NPI (New Product Introduction) tasks. • Shipping & Inventory Monitoring: Assist in monitoring shipping switches, Multi-Channel Fulfillment (MCF), and inventory levels. QA orders post-changes for accuracy. • Reports & Analytics: Generate customer reports in Shopify, conduct light SEO tracking, and manually QA marketing pixels. Experience with Google Analytics or Amplitude is a plus. • Light Technical Work (Nice to have): Monitor and QA data flows between systems and platforms to ensure smooth operation. What Success Looks Like: • Efficient E-commerce Operations: Ensure seamless support across the e-commerce stack, maintaining accuracy and efficiency. • Proactive Problem Solving: Resolve e-commerce issues, including fraud, order spikes, and customer service escalations, quickly and effectively. • Accurate Content & Reporting: Ensure website content, email flows, and reports are accurate, driving optimal user experience and performance. • Collaborative Support: Provide robust support to the operations team, ensuring smooth and efficient e-commerce processes. Qualifications: • Experience: 2+ years in e-commerce support roles, familiar with platforms like Shopify, Recharge, and Contentful. • Technical Skills: Experience with QAing content, discount codes, referral programs, and data flows. Experience with Google Analytics and Amplitude is a plus. • Detail-Oriented: Strong attention to detail, with the ability to monitor and QA various e-commerce processes. • Problem Solver: Proactive approach to investigating and resolving issues related to orders, fraud, and customer service escalations. • Communication: Strong written and verbal communication skills, with the ability to collaborate cross-functionally and provide clear updates to teams. • Light Technical Skills (Nice to have): Some experience monitoring and QAing flows within Shop Flow and other e-commerce platforms. Opportunity: This is a great opportunity for an E-commerce Specialist who enjoys supporting multiple facets of e-commerce operations. If you’re detail-oriented, technically savvy, and eager to contribute to a growing team, we encourage you to apply! Application Process: To be considered for this role these steps need to be followed: • Fill in the application form • Record a video showcasing your skill sets