Full-time Customer Service Agent Non Voice for a E-commerce campaign

Summary: • You should have 2+ years in customer service, know Gorgias, Shopify, Google Suite, be detail-oriented, adaptable, a quick learner, and possess strong problem-solving and teamwork skills. • You will handle email and chat inquiries, communicate policies, update accounts, process orders, manage cancellations and replacements, apply discounts, and escalate complex issues. F619 Is This YOU? Then We Want to Meet You! • You have over 2 years of experience in customer service and a passion for delivering exceptional support. • You're proficient in using tools like Gorgias, Shopify, and Google Suite Experience and able to manage multiple tasks seamlessly while staying organized and efficient. You pay close attention to detail and possess sharp decision • making skills, solving problems quickly and effectively. • Adaptability is your strength—you thrive in dynamic environments and handle diverse customer needs with positivity and professionalism. A quick learner who embraces challenges, you excel in fast • paced settings while maintaining focus on customer satisfaction. If this sounds like you, then you’re just who we’re looking for to join our team! Who We Are At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. Your Mission Will Be To • Nonvoice the primary focus will be emails and chats (social media). Product and package queries. • Communicate policies and procedures to customers. • Escalate outofscope tickets • Update customers' accounts based on interactions • Adhoc tasks • Handle chats • Respond to cx inquiries Order processing Placing a new order • Order Cancellations • Order Replacements • Order change/Editing • Discount codes ️ Tech Checklist – Gotta Have It! • Ecommerce experience • Positive Attitude • Problem Solving skills • Teamwork • Independent • Willingness to learn Ready to use your skills to deliver toptier service in a fastpaced and supportive environment? Note Only shortlisted candidates will be contacted. Nice to have • Gorgias Experience • Shopify Experience • Google Suite Experience Working conditions Nightshift, EST Timezone Employment type Full-time Department Customer Service Location Philippines/Metro Manila/Makati Requirements: • You have over 2 years of experience in customer service and a passion for delivering exceptional support. • You're proficient in using tools like Gorgias, Shopify, and Google Suite Experience and able to manage multiple tasks seamlessly while staying organized and efficient. • You pay close attention to detail and possess sharp decision-making skills, solving problems quickly and effectively. • Adaptability is your strength—you thrive in dynamic environments and handle diverse customer needs with positivity and professionalism. • A quick learner who embraces challenges, you excel in fast-paced settings while maintaining focus on customer satisfaction. • Ecommerce experience • Positive Attitude • Problem Solving skills • Teamwork • Independent • Willingness to learn • Gorgias Experience • Shopify Experience • Google Suite Experience Responsibilities: • Nonvoice the primary focus will be emails and chats (social media). Product and package queries. • Communicate policies and procedures to customers. • Escalate outofscope tickets • Update customers' accounts based on interactions • Adhoc tasks • Handle chats • Respond to cx inquiries • Order processing Placing a new order • Order Cancellations • Order Replacements • Order change/Editing • Discount codes