Remote E-Commerce Operations Director

Company Overview: The company is a leading distributor of industry-standard packaging products in the United Kingdom, catering to a vast array of customers through a well-established cross-platform online presence and direct B2B trade channels. The enthusiastic team takes great pride in providing market-leading service levels alongside offering exceptional value and quality in the products. As they continue to expand, they are looking to bring passionate and driven individuals on board to help grow global presence. Key Responsibilities: • Brand Protection & Marketplace Oversight: • Monitor and address fraudulent use of our brand across various e-commerce marketplaces such as eBay and OnBuy. • Implement effective strategies to report and escalate brand misuse, engaging with e-commerce marketplaces on an ongoing basis to understand and meet their requirements to achieve this. • Onboarding and Listing on E-commerce Marketplaces: • Lead the onboarding process for our brand and create product listings on new marketplaces, including eBay, OnBuy, B&Q, Tesco, and Morrisons. • Ensure product listings are optimised for visibility, compliance, and maximum sales potential. • Digital Marketing Campaigns: • Plan, execute, and optimise digital marketing strategies tailored to each marketplace. • Drive traffic and sales through data-driven decision-making and innovative campaigns. • Website Collaboration & Launch: • Work with web developers to launch a brand-focused e-commerce website showcasing our exclusive products. • Ensure the website aligns with our brand identity and delivers a seamless customer experience. • Customer Engagement via Email Campaigns: • Create engaging and professional weekly email campaigns for our customer base. • Execute the timely distribution of newsletters independently. What We Are Looking For: • Proven experience in e-commerce operations. • Demonstrated success in optimising listings and executing impactful marketing campaigns. • Familiarity with website development processes and effective collaboration with developers. • Familiarity with basic digital marketing concepts and strategies. • Exceptional content creation and customer engagement skills. • Highly organised, detail-oriented, and self-driven. Why Join? • Be part of a dynamic, fast-growing business with exciting career development opportunities. • Work remotely while contributing to meaningful projects that define our brand’s future. • Play a pioneering role in establishing and growing our new office in India. #JPKR #JPKR