(Remote) Customer Service Representative.
Elite Consulting USAPakistan14 days agoFull-time
Job Description:
Elite Consulting USA is seeking a dedicated and empathetic Customer Service Representative to join our remote team. This work-from-home position is ideal for individuals who excel in delivering exceptional customer service. As a Customer Service Representative, you will be responsible for managing schedules for clients and employees, ensuring all shifts are covered at least one week in advance, and updating vacation requests, call-offs, and client-requested changes. You will also ensure the scheduling portal is consistently up-to-date.
Key Responsibilities:
- Act as the primary contact for clients and employees, delivering superior customer service.
- Assign clients to appropriate employees and efficiently manage schedules.
- Maintain an up-to-date list of on-call and backup staff to secure last-minute coverage.
- Communicate schedule updates and changes to employees clearly and promptly.
- Inform managers and clients of any schedule or staffing adjustments.
- Ensure all scheduled shifts are adequately staffed and completed, maintaining high client satisfaction.
Qualifications:
• Fluent in English with strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Available to work 6 days a week with 9-hour shifts (Evening and Night Shifts)
• Detail-oriented with excellent organizational skills.
• Proficient in Microsoft Word and Excel.
• Ability to multi-task in a dynamic, fast-paced environment.
• Pleasant and professional demeanor.
Benefits:
Competitive salary of 70,000 PKR + 2500 PKR weekly attendance bonus.
Paid holidays.
Eid bonuses.
Medical allowance.
Vacation time
Why join Elite Consulting USA?
Remote Work: Enjoy the flexibility of working from anywhere, ideal for those seeking online work or remote opportunities.
Professional Growth: We offer continuous development and career advancement opportunities.
Supportive Environment: Join a team that values empathy and outstanding customer service.
Apply now to become a part of our dynamic and supportive team!
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