(Remote) Customer Service Representative.

Elite Consulting USAPakistan14 days agoFull-time
Job Description: Elite Consulting USA is seeking a dedicated and empathetic Customer Service Representative to join our remote team. This work-from-home position is ideal for individuals who excel in delivering exceptional customer service. As a Customer Service Representative, you will be responsible for managing schedules for clients and employees, ensuring all shifts are covered at least one week in advance, and updating vacation requests, call-offs, and client-requested changes. You will also ensure the scheduling portal is consistently up-to-date. Key Responsibilities: - Act as the primary contact for clients and employees, delivering superior customer service. - Assign clients to appropriate employees and efficiently manage schedules. - Maintain an up-to-date list of on-call and backup staff to secure last-minute coverage. - Communicate schedule updates and changes to employees clearly and promptly. - Inform managers and clients of any schedule or staffing adjustments. - Ensure all scheduled shifts are adequately staffed and completed, maintaining high client satisfaction. Qualifications: • Fluent in English with strong verbal and written communication skills. • Ability to work independently and as part of a team. • Available to work 6 days a week with 9-hour shifts (Evening and Night Shifts) • Detail-oriented with excellent organizational skills. • Proficient in Microsoft Word and Excel. • Ability to multi-task in a dynamic, fast-paced environment. • Pleasant and professional demeanor. Benefits: Competitive salary of 70,000 PKR + 2500 PKR weekly attendance bonus. Paid holidays. Eid bonuses. Medical allowance. Vacation time Why join Elite Consulting USA? Remote Work: Enjoy the flexibility of working from anywhere, ideal for those seeking online work or remote opportunities. Professional Growth: We offer continuous development and career advancement opportunities. Supportive Environment: Join a team that values empathy and outstanding customer service. Apply now to become a part of our dynamic and supportive team! [Remote work, work from home, online work, customer service, CSR, USA, work from anywhere, flexible schedule, remote customer service agent, recruiting firm.]

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