E-Commerce Assistant - Xero and Shopify Specialist (ZR_18671_JOB)

This is a remote position. Role Name: E-commerce Assistant Schedule • Full-time, Monday to Friday, preferably 7 AM to 4 PM Perth time/Philippines (with a one-hour break) Client Timezone: Perth, Western Australia Client Overview Join a thriving e-commerce business that’s revolutionizing the outdoor play equipment industry for children. This rapidly growing company has expanded from online-only to include physical stores and is now breaking into the wholesale market with major retailers. As the business experiences significant growth, particularly in e-commerce, they’re seeking talented individuals to support their mission of bringing joy to families through high-quality outdoor products. Job Description As an E-commerce Assistant, you’ll be at the heart of a dynamic and expanding online retail operation. This role offers an exciting opportunity to gain valuable experience in e-commerce operations while contributing to a company that’s making a real difference in children’s lives. You’ll manage the entire order lifecycle, from processing to fulfillment, while providing top-notch customer service. This position is perfect for detail-oriented individuals who thrive in a fast-paced environment and are passionate about creating positive customer experiences. Responsibilities • Process and manage orders through Shopify, ensuring accuracy and efficiency in all transactions • Enter and reconcile invoices using Xero Accounting software, maintaining financial accuracy • Create freight labels and coordinate with multiple state warehouses to ensure timely order fulfillment • Update order tracking information in Shopify and proactively communicate order status to customers • Manage customer inquiries via email and live chat, providing exceptional customer service • Act as a liaison between customers, freight companies, and warehouses to resolve any order issues • Adapt to seasonal fluctuations in order volume, particularly during the peak season from July to December • Contribute to the continuous improvement of e-commerce operations and customer service processes Requirements • Proven experience with Shopify and Xero Accounting software • Strong attention to detail and ability to handle data entry with high accuracy • Excellent written communication skills in English, with the ability to craft clear and professional customer correspondence • Previous customer service experience, preferably in an e-commerce environment • Self-motivated with the ability to work independently and manage time effectively • Familiarity with logistics and shipping processes • Adaptability to handle varying workloads, especially during peak seasons • Comfortable working in a remote environment with the potential for voice-based customer interactions • Ability to work full-time, with a preference for early shifts (7 AM to 4 PM Perth time) to accommodate East Coast customers • Strong problem-solving skills and the ability to think on your feet in a fast-paced e-commerce environment Independent Contractor Perks • HMO Coverage for eligible locations • Permanent work from home • Immediate hiring • Steady freelance job ZR_18671_JOB