E-Commerce Support Specialist - Work remote, no experience needed

The House of Mercier is excited to announce an open position for an E-Commerce Support Specialist in a fully remote capacity. This entry-level role requires no prior experience, making it a perfect opportunity for individuals looking to kickstart their career in the e-commerce industry. As an E-Commerce Support Specialist, you will assist our customers with their online inquiries, ensuring they have a smooth and enjoyable shopping experience with our luxury products. Responsibilities • Provide friendly and knowledgeable support to customers regarding their e-commerce inquiries through email and live chat • Assist with order processing, product information, and general inquiries to enhance customer satisfaction • Resolve customer issues and complaints promptly and professionally • Document customer interactions accurately to ensure effective communication and service improvement • Collaborate with team members to identify trends in customer feedback and suggest improvements • Participate in training to develop your skills and product knowledge • Stay informed about our product offerings and e-commerce best practices Requirements • No prior experience required; a willingness to learn and grow is essential • Fluency in English is necessary; additional languages are a plus • Strong communication skills, both written and verbal • A positive attitude and a strong commitment to customer service excellence • Ability to work independently and effectively in a remote environment • Basic computer skills and familiarity with online communication tools are desirable • A genuine interest in luxury products and eagerness to learn about e-commerce are important Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources • Stock Option Plan • Great Salary • Other Perks