Business Intelligence and Analytics Analyst - REMOTE

Join our Calgary client’s dynamic IT team on an initial 12-month contract and play a key role in the modernization of a building permit processes . As a Business Intelligence and Analytics Analyst, you will contribute to an exciting project that will improve citizen experience and streamline public-facing permit services. You’ll have the chance to work with cutting-edge technologies like AI and automation while helping shape the future of public sector service delivery. Advantages • Work on an impactful public sector project that enhances customer experience • Collaborate with a talented team and business clients to drive innovation • Gain experience with AI, automation, and emerging technologies • Opportunity to work in a fast-paced and rewarding environment • Contribute to a project that improves service delivery for the community Responsibilities • Gather and document project requirements from business stakeholders • Elicit business needs, processes, and workflows to define project scope • Identify functional and non-functional requirements for IT solutions • Translate business requirements into detailed technical documentation • Serve as a liaison between stakeholders and the technical team • Support the implementation of IT solutions and ensure successful deployment • Assist with user acceptance testing and user training Qualifications Mandatory Qualifications: 1. Minimum 4 years of successful experience in Business Analyst for public facing web applications. This is a crucial role in identifying modernization solutions to improve customer service experience 2. Minimum 1 year of experiences on permit approval or building safe process analysis and AI related tools. Desired Qualifications: 1. Analyze Business Processes: Understand and document current (AS-IS) business processes. Strong ability to analyze and document business processes, gather business requirements, create detailed workflow diagram and Process Definition Documents (PDDs). 2. Strong understanding of package acquisition methodology, principles and best practices. Familiar with Microsoft and Cloud solution is another plus. 3. Ability to work independently and collaborate with team members and stakeholders 4. Previous experience in large scale enterprise customer intake system, AI, robotic process automation and public sector. 5. Strong verbal and written communication skills both internally and externally with personnel at all levels. Summary If you’re ready to make a difference and contribute to a transformative project in the public sector, then apply directly to this job ad or connect with your Randstad Digital representative without delay! P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you! We look forward to supporting you in your job search! Good luck! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.