E-Commerce and Data Analytics Manager

Key Responsibilities • Website Management & Maintenance • Oversee daily management, maintenance, and updates of the company website. • Ensure website functionality, performance, and security are optimized at all times. • Collaborate with internal teams to manage web content updates and troubleshoot website issues. • Data Analytics & Reporting • Analyze data from e-commerce platforms (WooCommerce, Amazon Seller Central, other third party marketplaces) and CRM tools (HubSpot). • Develop dashboards and reports to monitor key performance indicators, including sales trends, customer acquisition, and conversion rates. • Identify actionable insights to improve operations, enhance customer experience, and boost sales • E-Commerce Platform Management • Manage and optimize Amazon product listings, inventory, and performance strategies. • Track website analytics using tools like Google Analytics to understand customer behavior and drive improvements. • Ensure data accuracy and seamless integration between WooCommerce and QuickBooks for inventory and order management. • HubSpot CRM Optimization • Oversee HubSpot ticket management and ensure integration with relevant systems for streamlined issue tracking and resolution. • Audit and optimize HubSpot workflows to improve automation and customer engagement processes. • Create reports to monitor sales team performance and customer lifecycle metrics. • Technical Operations & System Integrations • Manage integrations between QuickBooks, WooCommerce, and other platforms to ensure automated syncing of orders, inventory, and data. • Lead the evaluation and implementation of inventory management systems (IMS) to streamline stock control processes. • Ensure the functionality and performance of Commercient or similar data integration tools. • Cross-Functional Collaboration • Partner with sales, marketing, and customer service teams to align technical operations with business goals. • Provide technical support for onboarding new employees, including system and hardware setup. Qualifications • Proven experience managing e-commerce platforms (WooCommerce, Amazon Seller Central), website operations, technical integrations and CRM systems (HubSpot). • Technical proficiency in QuickBooks and data integration tools (e.g., Commercient). • Knowledge of inventory management systems and e-commerce order fulfillment processes. • Proficiency in Google Workspace, advanced Excel, and SQL is a plus. • Experience with automation and integration tools across various systems and platforms. Preferred Qualifications • Bachelor’s degree in Information Technology, Business Administration, Data Analytics or a related field. • Strong analytical skills with experience using data visualization tools • Experience in managing technical teams or working cross-functionally with IT, sales, and customer service teams. • Familiarity with project management tools like Monday.com Key Competencies • Exceptional problem-solving skills with a data-driven mindset. • Strong organizational skills and ability to manage multiple priorities under tight deadlines. • Excellent communication skills to present data insights clearly and effectively. • Proactive and collaborative approach to cross-functional team projects. Work Set-up Home