E-commerce Sales Support - work remote

The House of Mercier is excited to announce an opening for an E-commerce Sales Support position that allows you to work remotely. This role is perfect for individuals who are organized, detail-oriented, and eager to support our sales team in delivering a remarkable online shopping experience. As an E-commerce Sales Support Specialist, you will assist with order processing, customer communications, and inventory management, playing a vital role in the success of our e-commerce operations. If you thrive in a dynamic environment and have a passion for retail, this job is for you! Responsibilities • Assist in processing customer orders, ensuring accuracy and timeliness • Respond to customer inquiries via email and other communication channels with professionalism and courtesy • Coordinate with the sales team to manage inventory levels and product listings on our e-commerce platform • Maintain accurate records of customer interactions and sales data • Help resolve client issues related to orders, returns, and exchanges promptly • Contribute to the development and implementation of process improvements within the sales support team • Participate in team meetings and training to stay updated on product offerings and best practices Requirements • No specific prior experience required; a certain level of enthusiasm and willingness to learn is essential • Strong written and verbal communication skills • Basic computer skills and proficiency in using online tools and platforms • Excellent organizational skills and attention to detail • Ability to work independently and manage time effectively in a remote environment • Positive attitude and a collaborative spirit • Interest in the retail industry and e-commerce is a plus Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources • Stock Option Plan • Great Salary • Other Perks