Deskside Support

Quem somos Na Kyndryl, projetamos, construímos, gerenciamos e modernizamos os sistemas de tecnologia essenciais dos quais o mundo depende todos os dias. Então, por quê trabalhar na Kyndryl? Estamos sempre avançando, e nos esforçando para ir mais longe e construir um mundo mais justo e inclusivo para nossos funcionários, clientes e comunidades. O papel Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero. Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support. The VIP Support Specialist or Shift Lead provides critical support to the End Users and handles shift support and support executive leadership, The position will provide technology support for End Points and staff. The specialist will collaborate with other members of the technology team, communication team and engagement team to ensure that the technology needs are met as it relates to the planning and execution of events. The position will have the primary responsibility of ensuring that technology resources are deployed on-schedule to designated sites as they are required. VIP Support Engineer is first inline support for all Key executives in the account and needs to be mature, patient, knowledgeable, jovial, technical & witty at times. Key Responsibilities: Providing technical on-site, face-to-face VIP IT support within a BAU environment, including installation, troubleshooting, problem resolution, and maintenance. Technical knowledge over platforms on client devices, including Windows 7 & 10, Mac Support, MS Office 2010/2013/2016/365, Skype for Business, web-based applications, PC/Laptop builds, OS configuration, AD administration, hardware repair, etc. Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. Responsible for executive leadership and Board of Education members' support tickets. Installing requested software on PC and Apple devices. Troubleshooting and resolving minor wireless, network, switch, or printer issues; escalating major issues to IT infrastructure technical teams. Following established processes and procedures, documenting work performed, including steps to resolve issues, within district ticketing systems for audit and/or knowledge-based purposes. Reporting any suggestions that may improve processes or enable more efficient support to the supervisor. Acting as the liaison between IT and the Client Executive Office, working with the rest of the department and vendors to resolve technical issues. Performing other duties as assigned by an appropriate administrator or their representative. Ability to be understood in face-to-face communications and to speak with a level of proficiency and volume to be understood over a telephone or computer. Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease. In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft. At Kyndryl, we’re all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers’ satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets. If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization – Kyndryl is dedicated to your professional journey. Quem você é You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience 5 years related IT support experience including at least 3 years of experience with Windows Master’s / Bachelor’s degree in any Stream & equivalent MCSE Or CCNA Certifications ITIL Version 3 or 4 foundation Certified. A+ Certification required. Microsoft Windows certification OR Mac Certifications Operating Systems, Servers, and network hardware required. Experience supporting current versions of Microsoft Windows, MS Office, and latest technologies with MDM etc. Familiarity with basic audio-visual technologies, Microsoft Teams environment, VoIP telecommunications technologies, and networking skills. Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners. Knowledge of one or more operating systems, such as Microsoft Windows, Mac OS, Android, or Linux. Knowledge of iPads, iPhones, iMac Desktops, Android Phones, and Cloud Services (Backups & Syncing). Familiarity with IT support tools, such as Active Directory, LANDesk, SCCM, MDM, O365 Operations, and other software. Working knowledge of PC/LAN application software, including Office 365 and Internet browsers (Internet Explorer, Chrome, Mozilla, Safari, etc.). Ability to successfully manage multiple tasks, projects, and responsibilities. Excellent written and verbal communication skills, with a focus on clearly articulating IT incidents and their solutions to both end users and technical support staff. Ability to apply critical thinking skills to render solutions to various technical issues. Ability to independently learn new technology and provide instruction to others. Prompt, regular attendance in-person and availability to work on-site during regular business hours and as needed. Mandatory Passport with 5 Year of Validity Preferred Skills and Experience Bachelor’s degree in Computer Science, Information Technology, or related technical field Ser você A diversidade é muito mais do que a nossa aparência ou nossa origem, é como pensamos e quem somos. Acolhemos pessoas de todos as culturas, origens e experiências. Mas não fazemos isso sozinhos: nossas KIN’s, grupos de afinidade e inclusão, são apenas uma das muitas maneiras de criar um local de trabalho onde todos os Kyndryls podem encontrar ou fornecer suporte e aconselhamento. Essa dedicação ao acolhimento de todos em nossa empresa significa que a Kyndryl oferece à você, e a todos ao seu redor, a possibilidade de que você traga a sua essência ao trabalho, e nos apoie na construção de uma cultura inclusiva. Este é o Kyndryl Way. O que pode esperar Com recursos de última geração e clientes listados na Fortune 100, todo dia é uma oportunidade para inovar, desenvolver novas capacidades, novos relacionamentos, novos processos e novo valor. A Kyndryl se preocupa com seu bem-estar e se orgulha de oferecer benefícios que apoiam você e sua família nos momentos que importam, onde quer que esteja em sua jornada de vida. Nossos programas de desenvolvimento para funcionários oferecem acesso ao melhor conteúdo do setor para obter certificações, incluindo Microsoft, Google, Amazon, Skillsoft e muitos outros. Através de nossa plataforma de voluntariado e doações, é possível doar, iniciar arrecadações de fundos, ser voluntário e pesquisar mais de 2 milhões de organizações sem fins lucrativos. Na Kyndryl, investimos fortemente em você, para que o seu sucesso seja o nosso sucesso. Seja Indicado! Se conhece alguém que trabalha na Kyndryl, ao ser questionado "como ouviu falar de nós" durante o processo de candidatura, selecione "Indicação de funcionário" e insira o nome do seu contato e o endereço de e-mail da Kyndryl. Estamos felizes que esteja aqui. Confira as muitas oportunidades de carreira incríveis que temos disponíveis e candidate-se hoje mesmo! Não encontrou uma vaga de emprego adequada? Deixe o seu currículo Deixe o seu currículo para formulário de inserção de currículo e um Recrutador entrará em contato com informações de carreira relacionadas que correspondam à sua experiência e conhecimento. Inscrever-se para Alertas de Vaga Crie sua conta para formulário Criar Conta e, em seguida, inscreva-se para os alertas de vaga. Quando novas vagas que atendam aos seus critérios estiverem disponíveis, você será alertado imediatamente! Na Kyndryl, a curiosidade está no núcleo da inovação. Ela alimenta a necessidade mais vital dentro de nós, ou seja, a necessidade de progredir. Ser um Kyndryl significa defender o Progresso e empenhar-se a fundo, comprometendo-se totalmente com os nossos clientes e o progresso deles. À medida que crescemos, a nossa curiosidade abre novos mundos, novas formas de pensar e de resolver problemas. Ajuda-nos em nossa carreira e a encontrar alegria em nosso trabalho. O que é que desperta a sua curiosidade?