Live Chat and Email Support Agents

Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more. Position: Customer Service Agent (Live Chat and/or Email Support) Working Hours: Shifting schedule, predominantly US Business hours Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture. Position Summary: As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc. Responsibilities include but are not limited to the following: • Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor. • Protect company's, clients', and visitors' information. • Work with the team to accomplish your goals individually and as a team. • Update your knowledge through continuous learning. (Self-paced and group training) • Ensure you have the right equipment and a proper place to work productively. Work Experience: (* items are required) • *At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses. • Robust eCommerce or Retail customer service background. • Genuine care for customers and clients. • A sales-oriented person is a plus. • Social media management experience is a plus. • At least six months of work-from-home experience is a plus. Qualifications Required:(* items are required) • *Remote work ready: • Stable high-speed internet with backup. (Minimum of 10 Mbps) • Computer (laptop or desktop) with the following recommended specs. • QUAD-CORE CPU at least 2.5 GHz or higher • RAM 16GB or HIGHER. • 1GB GPU • At least 110 GB SSD for your drive C • Dual monitor with at least 1920 x 1080 display resolutions • Headset with mic and webcam for meetings • Focused workspace. • *Above average written and verbal English communication and comprehension skills. • Great chat, email, social media, and phone etiquette. • *Advance critical thinking skills. What we offer: • The starting salary rate is $4/hr • Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity) • Pandemic-proof job • Weekly Pay after 1st week of Training & No Salary Deductions • Paid Time Offs • HMO coverage up to $50/Month • Paid breaks • Paid training • Career Growth • Performance-based compensation review • Since you will be working from home, you get to save a lot of time and money • Company & team events - Virtual and Offline What we don't offer: • All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily. • Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements. Terms of Employment: • If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements. • Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. • This project-based job is coterminous with the client contract with Helpflow. • Agents with good track records at HelpFlow may be transferred to other accounts/projects. Notes: • For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues. • Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application. • Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us. • Please provide an active mobile phone # (any Network, must have Viber but not a landline #) so we can contact you via text or call if needed.